Advisor, Client Engagement—Media and Audience Strategy

About the role

Epsilon is a global data, technology, and services company that powers the marketing and advertising ecosystem. As an Advisor, you'll collaborate with the Portfolio Lead to coordinate the delivery of our products and services for clients in the consumer-packaged goods, travel or dining sector. You will work across various functional teams—Product, Strategy, Analytics, Data Partnerships, and Delivery—to support Epsilon's PeopleCloud MarTech, AdTech, and Data Solutions for large enterprise clients.

Responsibilities

• Develop strong connections with clients and ensure client happiness with contracted Epsilon offerings
• Cook with delivery teams to unify products/services, interpret client needs, and improve client profitability
• Drive collaboration internally with product, support, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement
• Support leading a complementary team with varied expertise; and offer timely performance feedback
• Raise issues and risks for resolution within the cross-functional team
• Ensure accurate and timely billing for services rendered, working with internal Accounting teams and client Accounting teams, as required

Qualifications

• Bachelor’s degree or equivalent experience
• 5+ years of industry-specific experience
• Program and project management experience
• Martech platform experience such as Email, CRM/Database or Loyalty platforms
• 3+ years of demonstrated ability in a client-facing role
• 2+ years of managerial experience
• Financial competence
• Strong Microsoft Word, Excel and PowerPoint skills as well as Service now, Jira, SharePoint

Why You Might Stand Out From Other Talent

• You enjoy working with both clients and delivery teams, connecting the dots and leading both internal and external expectations
• You work collaboratively to build positive relationships
• You thrive in a client-facing role, working with clients, addressing their concerns and being their point of contact
• You take on complex problems and issues with a focus on outcomes and effective resolutions
• You have expertise and knowledge across the full ecosystem of MarTech and AdTech such as cleanroom, digital media etc.
• You have experience working with contracts, supporting invoices and understanding P&L reporting

Additional Information

When You Join Us, We’ll Create Something EPIC Together Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well-being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches. Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability

Benefits

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Compensation Range

USD $88,000.00 - USD $132,000.00/Annually