Advisor, Client Engagement—Media and Audience Strategy

About the role

As an Advisor, you'll collaborate with the Portfolio Lead to coordinate the delivery of our products and services for clients in the consumer-packaged goods, travel, or dining sector. You will work across various functional teams—Product, Strategy, Analytics, Data Partnerships, and Delivery—to support Epsilon’s PeopleCloud MarTech, AdTech, and Data Solutions for large enterprise clients. You'll play a significant role in ensuring successful project engagements and driving business growth by facilitating communication among clients, project teams, and other partners. Operating within a large, multicultural, and geographically diverse organization, you'll work alongside internal teams to uphold service quality throughout and after engagements. As you develop expertise in Epsilon PeopleCloud solutions and services, you'll supply knowledge sharing and the dissemination of lessons learned within the organization.

Responsibilities

• Develop strong connections with clients and ensure client happiness with contracted Epsilon offerings
• Coordinate with delivery teams to unify products/services, interpret client needs, and improve client profitability
• Drive collaboration internally with product, support, and delivery organizations throughout the client lifecycle, as a vocal leader of the client engagement
• Support leading a complementary team with varied expertise and offer timely performance feedback
• Raise issues and risks for resolution within the cross-functional team
• Ensure accurate and timely billing for services rendered, working with internal Accounting teams and client Accounting teams, as required

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of industry-specific experience
• Program and project management experience
• Martech platform experience such as Email, CRM/Database, or Loyalty platforms
• 3+ years of demonstrated ability in a client-facing role
• 2+ years of managerial experience
• Financial competence
• Strong Microsoft Word, Excel, and PowerPoint skills as well as ServiceNow, Jira, SharePoint

Why You Might Stand Out

• You enjoy working with both clients and delivery teams, connecting the dots and leading both internal and external expectations
• You work collaboratively to build positive relationships
• You thrive in a client-facing role, addressing client concerns and being their point of contact
• You take on complex problems and issues with a focus on outcomes and effective resolutions
• You have expertise and knowledge across the full ecosystem of MarTech and AdTech such as cleanroom, digital media, etc.
• You have experience working with contracts, supporting invoices, and understanding P&L reporting

About Epsilon

Epsilon is a global data, technology, and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology, and services they need to engage consumers with 1 View, 1 Vision, and 1 Voice.

• 1 View of their universe of potential buyers
• 1 Vision for engaging each individual
• 1 Voice to harmonize engagement across paid, owned, and earned channels

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging, and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek, and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Company Culture

Our pillars aren't just words. They're how we show up every day:

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other
• Collaboration: We work together, support one another, and collectively achieve goals
• Growth: There are endless opportunities for growth through learning, development, and career advancement
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively

Our values guide us to create value for our clients, our people, and consumers:

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

Benefits

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching, and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Pay

Compensation Range: USD $88,000.00 - USD $132,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position.