Advisor, Client Engagement—Media and Audience Strategy

About the role

Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice. As an Advisor, you'll collaborate with the Portfolio Lead to coordinate the delivery of our products and services for clients in the consumer-packaged goods, travel or dining sector. You will work across various functional teams—Product, Strategy, Analytics, Data Partnerships, and Delivery—to support Epsilon’s PeopleCloud MarTech, AdTech, and Data Solutions for large enterprise clients!

Responsibilities

• Develop strong connections with clients and ensure client happiness with contracted Epsilon offerings
• Cook up with delivery teams to unify products/services, interpret client needs, and improve client profitability
• Drive collaboration internally with product, support, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement
• Lead a complementary team with varied expertise; and offer timely performance feedback
• Raise issues and risks for resolution within the cross-functional team
• Ensure accurate and timely billing for services rendered, working with internal Accounting teams and client Accounting teams, as required

Qualifications

• Bachelor’s degree or equivalent experience
• 5+ years of industry-specific experience
• Program and project management experience
• Martech platform experience such as Email, CRM/Database or Loyalty platforms
• 3+ years of demonstrated ability in a client-facing role
• 2+ years of managerial experience
• Financial competence
• Strong Microsoft Word, Excel and PowerPoint skills as well as Service now, Jira, SharePoint

Why You Might Stand Out

• Enjoy working with both clients and delivery teams, connecting the dots and leading both internal and external expectations
• Work collaboratively to build positive relationships
• Thrive in a client-facing role, working with clients, addressing their concerns and being their point of contact
• Take on complex problems and issues with a focus on outcomes and effective resolutions
• Have expertise and knowledge across the full ecosystem of MarTech and AdTech such as cleanroom, digital media etc.
• Have experience working with contracts, supporting invoices and understanding P&L reporting

Additional Information

When You Join Us, We’ll Create Something EPIC Together. Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well-being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches. Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability

Benefits

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Compensation Range

USD $88,000.00 - USD $132,000.00/Annually