Advertising Analyst

About the Team

The Revenue Operations team is responsible for maximizing yield through supply optimization, driving global ad revenue growth with strategic pricing and packaging, managing global publisher partnerships for ad inventory deals and delivery, and enhancing the efficiency of the ad sales organization by centralizing processes across our data tools and systems. By aligning advertising sales, marketing, product, and client services, the team aims to optimize the monetization of advertising inventory.

About the Role

Roku is looking for a Business Automation Analyst to join our expanding Revenue Operations team. This role will focus on supporting and improving internal tooling processes, with a specific focus on our proprietary Order Management System (OMS).

• Own and actively monitor the OMS support channel, responding to user inquiries and escalating issues as needed.
• Collect and analyze troubleshooting data to identify patterns and opportunities for improvement, working with Product and Engineering teams to address them.
• Take ownership of select OMS features and initiatives under the supervision of the Sr. Manager.
• Participate in stakeholder discovery meetings to gather requirements and inform feature development.
• Organize and facilitate UAT sessions, collecting and synthesizing end-user feedback for continuous improvement.
• Create and maintain detailed user guides for OMS, ensuring clarity and usability.
• Develop all training materials for OMS releases, including features outside of direct ownership.
• Assist in and lead end-user training sessions to ensure seamless adoption and usage of OMS updates.

What You'll Be Doing

• Own and actively monitor the OMS support channel, responding to user inquiries and escalating issues as needed.
• Collect and analyze troubleshooting data to identify patterns and opportunities for improvement, working with Product and Engineering teams to address them.
• Take ownership of select OMS features and initiatives under the supervision of the Sr. Manager.
• Participate in stakeholder discovery meetings to gather requirements and inform feature development.
• Organize and facilitate UAT sessions, collecting and synthesizing end-user feedback for continuous improvement.
• Create and maintain detailed user guides for OMS, ensuring clarity and usability.
• Develop all training materials for OMS releases, including features outside of direct ownership.
• Assist in and lead end-user training sessions to ensure seamless adoption and usage of OMS updates.

Qualifications

• 2-4 years of experience in business operations/automation, sales planning, account management or a related field.
• Strong understanding of the digital and CTV advertising industry, with a desire to align processes and solutions to drive business outcomes.
• Strong analytical skills with the ability to identify patterns and insights from troubleshooting data.
• Experience with user acceptance testing and training facilitation preferred.
• Excellent written and verbal communication skills, with a strong ability to document processes and create training materials.
• Ability to work collaboratively across teams and effectively manage multiple tasks in a fast-paced environment.

Benefits

• Estimated annual salary range: $83,000 - $97,000
• Health insurance
• Equity awards
• Life insurance
• Disability benefits
• Parental leave
• Wellness benefits
• Paid time off

What are some of the benefits?

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.

Roku's Approach to Hybrid Working

Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.

What Should I Know About Roku's Culture?

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.