Adventureland Park - Retail Lead

Retail Lead

The Retail Lead is responsible for managing operations of one or more Retail locations including training, accountability, visual merchandising, inventory controls, cashier duties and quality controls. Also assists with ancillary revenue activities related to rentals and food and beverage, as needed.

Roles & Responsibilities

• Supervisory Duties:
  • Assist with the daily supervision of the Retail and Rentals team and any other assigned departments
  • Lead by example, attitude, and as a representation of Adventurelands core values
  • Become knowledgeable of performing the essential duties of all Retail and Rental positions and backfill these positions when needed
  • Absorb and train hosts on how to safely and successfully perform their jobs
  • Ensure that all required meals and other breaks are given in accordance with Iowa Law
  • Absorb and train hosts on how to safely and successfully perform their jobs
  • Absorb and train hosts on how to safely and successfully perform their jobs
  • Absorb and train hosts on how to safely and successfully perform their jobs
  • Absorb and train hosts on how to safely and successfully perform their jobs
  • Absorb and train hosts on how to safely and successfully perform their jobs
• Departmental Duties:
  • Welcome and greet all guests as they enter Retail locations
  • Perform opening and closing procedures of assigned unit(s) including daily cleanup
  • Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory from other shops
  • Proactively communicate inventory needs to Retail Manager before items are sold out
  • Collaborate with Retail Manager to merchandise stores and improve product sales
  • Ensure hosts are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)
  • Maintain cleanliness of store areas including exteriors
  • Monitor cashier activities to ensure continuous accuracy and compliance with POS procedures
  • Ensure merchandise and Retail supplies are well stocked and organized
  • Maximize unit visual merchandising standards
  • Oversee ancillary duties related to lockers, speedy pass and water park rentals
  • Be on alert for possible theft
  • Report maintenance or safety concerns to a supervisor or manager in a timely manner

Requirements

• No education required
• 1+ years of previous Retail, point of sale, and/or supervisor experience is desired
• Language: Ability to read, write, and speak fluent English
• Spanish or other bilingual language skills are a plus
• Must be at least 16 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Frequent stoop, twist, kneel, bend, squat, or reach above shoulders
• Use a step ladder in a safe and proper manner
• Carry, push, pull, lift, and hold objects weighing 40 pounds or more

Working Conditions

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Some exposure to dust and chemical cleaning agents
• Frequent interruptions and requests that may require reprioritization of activities

Team Member Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Adventureland Theme Park/Waterpark and select Entertainment parks on your days off
• Invitations to exclusive company-sponsored host events throughout the season
• Adventureland Perks & Benefits