Adventureland Park - Cabana Server

Roles & Responsibilities

• Greet guests in a friendly and professional manner and escort them to their cabana
• Protect establishment and patrons by strictly adhering to company policy as well as all state/local Health Department regulations sanitation, safety, and alcohol beverage control policies
• Maintain professional appearance and adhere to uniform standards
• Present menus to guests and promote specials and/or specialty house drinks
• Check guest identification to ensure that they meet the minimum age requirement for consumption of alcoholic beverages
• Accurately take food and drink orders for cabana guests and/or explain how to mobile order
• Serve cabana guests in a timely, friendly, and courteous manner
• Periodically check on guests to ensure all needs and expectations are being met
• Continuously monitor guests for potential intoxication and determine when alcohol service should cease
• Aid bartenders with drink preparation, when needed
• Adhere to all bar related TIPS safety training protocols
• Utilize Point of Sale (POS) and registers to accurately run tabs, prepare checks, and successfully record all financial transactions
• Sanitize and clean cabana areas, tables, and surrounding bar areas to ensure cabanas remain presentable to guests
• Execute nightly closing procedures, including the cleaning of cabanas, tables, chairs, refrigerators and surrounding areas
• Promptly escalate any maintenance issues, safety hazards, or emergencies to the proper authorities

Requirements

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Ability to refrain from on-the-job consumption of alcohol
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local beverage preparation and serving regulations
• Exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Frequent stooping, twisting, kneeling, bending, squatting, or reaching above shoulders
• Remain sedentary for periods of time, while using a computer or POS
• Withstand heat and humidity from food preparation equipment
• Carry, push, pull, lift, and hold objects weighing 40 pounds or more
• Consistently use hands to grasp, control, move objects/tools
• Use step stools, as needed

Working Conditions

• Primarily based within the outdoor cabana areas, with some exposure to both indoor and outdoor environments
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
• Subject to frequent handling of cleaning chemicals and detergents
• Subject to frequent interruptions and requests that may require reprioritization of activities