Adventureland Park - Guest Experience Agent - Host Housing

Roles & Responsibilities

• Greet and interact with residents in a warm, friendly, fun, and professional manner
• Maintain a neat, clean, and professional appearance
• Utilize property management system to make reservations, check-in and check-out Hosts, process payments, maintain a cash drawer and operate office equipment
• Ensure a smooth check-in and check-out process for guests
• Deliver guest amenities as requested (if applicable)
• Operate internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring calls
• Provide highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints
• Partner with park services and/or maintenance to ensure guest requests and complaints are resolved in a timely manner
• Keep the front desk, common areas, and rec rooms clean and neat by sanitizing surfaces, furniture, and vacuuming
• Demonstrate a working knowledge of all services and facilities of the property
• Comply with all standard operating procedures
• Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis
• Provide residents with insightful information about other nearby parks and properties
• Promptly escalate any maintenance issues or emergencies to the appropriate authorities

Requirements

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to comply with all uniform policies
• Exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Positive, outgoing, professional attitude
• Handle pressure and difficult situations with poise and finesse
• Strong written and verbal communication skills
• Strong attention to detail and problem-solving abilities
• Ability to accurately use Point of Sale (POS) and/or other cash handling equipment
• Ability to use office technology and equipment, such as PC, software, and copier
• Proficient in Microsoft Outlook, Excel, Word, and Power Point
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand in place for long periods of time
• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for extended periods of time, while using a computer
• Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds

Working Conditions

• Indoor lodging setting, predominantly at the front desk
• Potential exposure to the variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Frequent interruptions and may need to reprioritize activities
• Subject to constant repetitive motion