Guest Experience Agent
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. So no heading like "Guest Service Representative". We'll have headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. Possibly also "What You'll Gain" could be under Benefits or separate? But we can incorporate into Benefits or maybe "What You'll Gain" is like opportunities. Could be under "Qualifications"? Actually it's more about growth opportunities. Could be under "Benefits"? Might be separate "Opportunities". But we only have allowed headings list; we can use any of those headings. "What You'll Gain" could be under "Benefits" or "Qualifications"? Better to treat as "Benefits" includes both tangible benefits and growth opportunities. But we have a separate Benefits section for perks. Could also have "What You'll Gain" as a separate section like "Opportunities" but not in allowed list. So we should incorporate into Benefits or maybe "Qualifications". I'd put growth opportunities under Benefits as "Career development opportunities". That's acceptable.
We need to preserve all substantive information: So we need to include details about location, hotel accolades, etc. That could go in About the role.
Responsibilities: list of duties from "You Will:" and also later "JOB DUTIES AND RESPONSIBILITIES". Need to combine without duplication. We must preserve all but avoid duplicated lines. We'll need to deduplicate.
Requirements: maybe education/experience: "Minimum of one (1) year in Front Desk Operations", "Minimum of High School education". Also "Previous hotel, restaurant, retail or customer service experience is preferred". Also "Students and graduates from hospitality programs... are strongly encouraged to apply." That's more like preference.
Qualifications: maybe "Knowledge, Skills and Abilities": basic computer skills, ability to communicate effectively, ability to exceed expectations, excellent time management skills.
Skills: maybe overlapping with qualifications. But we can separate: Requirements = education/experience; Qualifications = knowledge, skills, abilities; Skills maybe we can combine? But we need to avoid thin sections. Could combine Qualifications and Skills into one? But we need to follow instruction: use headings only when posting has real specific content. We have content for Requirements, Qualifications, Skills. Could we put all under "Qualifications"? Might be okay. But we need to avoid filler. Let's think: The posting has sections: "Who We’re Looking For" (attributes), "What You'll Gain" (opportunities), "Education and Experience", "Knowledge, Skills and Abilities". So we can map:
- About the role: introductory paragraphs.
- Responsibilities: list of duties.
- Requirements: Education and Experience (minimum 1 year front desk, HS diploma).
- Qualifications: Who We’re Looking For attributes (enjoy helping people, positive personality, etc.) plus maybe "Previous hotel... experience preferred".
- Skills: Knowledge, Skills and Abilities (computer skills, communication, exceed expectations, time management).
- Benefits: list of perks (Daily Pay, telemedicine, health insurance, 401k, parental leave, PTO, holiday pay, pet insurance, EAP, Schulte Savings Marketplace discounts).
- Pay: Compensation Range 15-17 (likely $15-17 per hour).
We must not include Schedule as no info.
We need to ensure we don't include boilerplate like "Schulte Hospitality Group is an Equal Opportunity Employer." That's EEO, remove. Also "The hiring process may consist of..." that's application instructions? It's about hiring process, maybe considered boilerplate? It's not exactly application instructions but could be considered part of process. The instruction says remove application instructions. That line is about hiring process; could be considered part of process but maybe we should remove as it's not substantive about the job. Safer to remove.
Also "This job description is only intended to provide a general description of the benefits and compensation applicable to this position." That's boilerplate; remove.
Also "Compensation Range 15-17 Compensation Range 15-17" duplicate; we need to include once.
Also "Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team!" That's duplicate of earlier; we can incorporate but not repeat.
We need to avoid duplication of duties lines like "Perform various other duties as assigned" appears twice; we should include once.
Now craft HTML.
We'll start with
About the role
then ...
.
Then Responsibilities
- ...
.
Then Requirements
- ...
.
Then Qualifications
- ...
Skills
for prose. We must not repeat job title as heading. So no heading like "Guest Service Representative". We'll have headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. Possibly also "What You'll Gain" could be under Benefits or separate? But we can incorporate into Benefits or maybe "What You'll Gain" is like opportunities. Could be under "Qualifications"? Actually it's more about growth opportunities. Could be under "Benefits"? Might be separate "Opportunities". But we only have allowed headings list; we can use any of those headings. "What You'll Gain" could be under "Benefits" or "Qualifications"? Better to treat as "Benefits" includes both tangible benefits and growth opportunities. But we have a separate Benefits section for perks. Could also have "What You'll Gain" as a separate section like "Opportunities" but not in allowed list. So we should incorporate into Benefits or maybe "Qualifications". I'd put growth opportunities under Benefits as "Career development opportunities". That's acceptable. We need to preserve all substantive information: So we need to include details about location, hotel accolades, etc. That could go in About the role. Responsibilities: list of duties from "You Will:" and also later "JOB DUTIES AND RESPONSIBILITIES". Need to combine without duplication. We must preserve all but avoid duplicated lines. We'll need to deduplicate. Requirements: maybe education/experience: "Minimum of one (1) year in Front Desk Operations", "Minimum of High School education". Also "Previous hotel, restaurant, retail or customer service experience is preferred". Also "Students and graduates from hospitality programs... are strongly encouraged to apply." That's more like preference. Qualifications: maybe "Knowledge, Skills and Abilities": basic computer skills, ability to communicate effectively, ability to exceed expectations, excellent time management skills. Skills: maybe overlapping with qualifications. But we can separate: Requirements = education/experience; Qualifications = knowledge, skills, abilities; Skills maybe we can combine? But we need to avoid thin sections. Could combine Qualifications and Skills into one? But we need to follow instruction: use headings only when posting has real specific content. We have content for Requirements, Qualifications, Skills. Could we put all under "Qualifications"? Might be okay. But we need to avoid filler. Let's think: The posting has sections: "Who We’re Looking For" (attributes), "What You'll Gain" (opportunities), "Education and Experience", "Knowledge, Skills and Abilities". So we can map: - About the role: introductory paragraphs. - Responsibilities: list of duties. - Requirements: Education and Experience (minimum 1 year front desk, HS diploma). - Qualifications: Who We’re Looking For attributes (enjoy helping people, positive personality, etc.) plus maybe "Previous hotel... experience preferred". - Skills: Knowledge, Skills and Abilities (computer skills, communication, exceed expectations, time management). - Benefits: list of perks (Daily Pay, telemedicine, health insurance, 401k, parental leave, PTO, holiday pay, pet insurance, EAP, Schulte Savings Marketplace discounts). - Pay: Compensation Range 15-17 (likely $15-17 per hour). We must not include Schedule as no info. We need to ensure we don't include boilerplate like "Schulte Hospitality Group is an Equal Opportunity Employer." That's EEO, remove. Also "The hiring process may consist of..." that's application instructions? It's about hiring process, maybe considered boilerplate? It's not exactly application instructions but could be considered part of process. The instruction says remove application instructions. That line is about hiring process; could be considered part of process but maybe we should remove as it's not substantive about the job. Safer to remove. Also "This job description is only intended to provide a general description of the benefits and compensation applicable to this position." That's boilerplate; remove. Also "Compensation Range 15-17 Compensation Range 15-17" duplicate; we need to include once. Also "Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team!" That's duplicate of earlier; we can incorporate but not repeat. We need to avoid duplication of duties lines like "Perform various other duties as assigned" appears twice; we should include once. Now craft HTML. We'll start with
About the role
then...
. ThenResponsibilities
- ...
Requirements
- ...
Qualifications
- ... Skills
- ...
Benefits
- ...
Pay
...
. Make sure not to add extra whitespace? It's fine. Now compile content. About the role paragraph: Combine first paragraphs: "Want to Start Your Hospitality Career Somewhere That Wins? Hotel Duval is looking for an energetic, service-minded Guest Service Representative to join one of Tallahassee’s most recognized hotel teams. Located in the heart of Tallahassee and just minutes from Florida State University and Florida A&M University, Hotel Duval offers an incredible opportunity for hospitality students, recent graduates, and emerging professionals to gain hands-on experience in an upscale hotel environment. And you won’t be joining just any hotel team. Hotel Duval has been named Hotel of the Year four consecutive years! That kind of success doesn’t happen by accident. It comes from a team that takes pride in creating memorable experiences, supporting one another, and constantly raising the bar. If you love working with people, want to develop real hospitality skills, and are looking for a place where a job can become the beginning of a career, we’d love to meet you." Also maybe include "More Than a Front Desk Job The Front Desk is the heartbeat of the hotel..." That's more responsibilities; but we can keep that as part of About the role? Actually it's more description of role. Could be part of About the role. But we have separate Responsibilities; we can keep the "More Than a Front Desk Job" as part of About the role or Responsibilities. I'd put it in About the role as it's describing the role. But we already have responsibilities list. To avoid duplication, we can keep the descriptive paragraph in About the role and then responsibilities list separate. Thus About the role includes the initial motivational paragraphs plus maybe the "More Than a Front Desk Job" paragraph (but not the bullet list). Let's include that paragraph as prose. Now Responsibilities: list from "You Will:" and also from "JOB DUTIES AND RESPONSIBILITIES". Need to combine unique items. Let's extract You Will list: - Welcome guests with genuine hospitality and create a memorable arrival experience. - Assist guests with check-in, check-out and questions throughout their stay. - Recognize Marriott Bonvoy members and help personalize their experience. - Provide information about the hotel, Tallahassee, FSU, FAMU, local events, dining and attractions. - Anticipate guest needs and look for opportunities to make stays more memorable. - Handle guest concerns with professionalism, empathy and a solutions-focused mindset. - Coordinate with Housekeeping, Engineering, Valet, Food & Beverage and other hotel teams to assist guests. - Answer incoming calls and respond to guest requests. - Process payments and maintain accurate guest accounts. - Monitor room status and communicate effectively with other departments. - Assist with VIP and special arrivals. - Maintain a clean, professional and welcoming Front Desk environment. - Support the Front Office leadership team with daily operational needs. - Perform additional duties as necessary to help the hotel succeed. Now JOB DUTIES AND RESPONSIBILITIES list: - Greets guests as they arrive, focus on personal recognition - Reviews arrival lists daily and assists in preparing and assembling welcome amenities - Escort VIPs to room and check them in prior to arrival - Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed - Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. - Keep front desk area clean and organized. - Assisting with lobby activation as needed. - Utilize proper procedures when handling guest PPI data. - Follow checklist when going through check in or check out with guest. - Always retrieve necessary identification documents and form of payment upon arrival. - Attends promptly to guest needs and inquiries - Perform various other duties as assigned - Perform various other duties as assigned to meet business objectives (duplicate) We need to merge, avoid duplicates. Many overlap with You Will list. We'll create a unified list, ensuring we keep unique items. Let's create set: 1. Welcome guests with genuine hospitality and create a memorable arrival experience. (covers Greets guests as they arrive, focus on personal recognition) 2. Assist guests with check-in, check-out and questions throughout their stay. (covers Follow checklist when going through check in or check out with guest, Always retrieve necessary identification documents and form of payment upon arrival, Attends promptly to guest needs and inquiries) 3. Recognize Marriott Bonvoy members and help personalize their experience. 4. Provide information about the hotel, Tallahassee, FSU, FAMU, local events, dining and attractions. 5. Anticipate guest needs and look for opportunities to make stays more memorable. 6. Handle guest concerns with professionalism, empathy and a solutions-focused mindset. 7. Coordinate with Housekeeping, Engineering, Valet, Food & Beverage and other hotel teams to assist guests. 8. Answer incoming calls and respond to guest requests. (covers Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed) 9. Process payments and maintain accurate guest accounts. (covers Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.) 10. Monitor room status and communicate effectively with other departments. 11. Assist with VIP and special arrivals. (covers Escort VIPs to room and check them in prior to arrival) 12.