Adventure Learning Guide

Qualifications

• PREFERRED/DESIRED: High School Diploma or equivalent.
• Sales experience.
• Cash handling experience.

Performance Responsibilities

• Provide outstanding customer service to guests by being welcoming, knowledgeable, friendly and enthusiastic as well as promptly answering guest questions or responding to guest needs.
• Provide daily fun and interactive interactions with guests that are educational in nature.
• Guides are responsible for performing routine cleaning and maintenance of Adventure Services equipment and work areas; this includes cleaning and maintenance of the Train equipment, Upland Acres, Sea Turtle Beach, and Paws on Play Lagoon. This will include inspection of all equipment throughout the Department.
• Accountable for safe operations of all Zoo attractions, including performing continual safety checks throughout the day.
• Opening and closing of areas within the Department, including but not limited to Kayak Beach, Cape to Cairo Express, Wetlands Outpost, Paws On.
• Provide safe guided tours around Expedition Africa, whether in a kayak or on the train.
• Operation of POS system and supporting equipment.
• Provide service in a timely and professional manner.
• Availability to cover special event shifts and extra shifts during peak times.
• Work as an integral part of the Zoo team and communicate effectively with co-workers and management.

Knowledge, Skills and Abilities

• Strong oral communication skills.
• Computer/POS system skills.
• Excellent interpersonal skills.

Physical Demands/Work Environment

• Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently and/or up to 10 pounds of force constantly to move objects as needed to move objects.
• Exposure to extreme heat and weather conditions. Requires Sitting, Standing, Walking, Bending, Stooping, Kneeling, Finger Dexterity, Talking, Hearing, and Visual Acuity frequently.

Work Schedule

May be required to work weekends and nights as necessary.

Travel

None