Advancement Services Director

About the role

Directs advancement operations, focusing on donor data management, reporting, gift processing, and compliance.

Responsibilities

• Oversees donor information tracking using CASE standard best practices, ensuring compliance with industry guidelines and ethical standards.
• Maintains and optimizes the donor database to support prospect management, segmentation, and reporting needs.
• Ensures accurate record keeping on all donor information, including gifts, pledges, stewardship activities, and donor interactions.
• Establishes and enforces data governance policies, procedures, and quality control protocols.
• Directs the creation and distribution of comprehensive endowment and donor impact reports to demonstrate philanthropic outcomes, strengthen donor stewardship, and support strategic decision-making.
• Ensures compliance with IRS regulations, donor intent, and institutional policies.
• Oversees all gift processing functions, including managing receipts, acknowledgments, and documentation for all contributions.
• Ensures integration between advancement systems and institutional platforms.
• Develops and strengthens relationships with campus service providers and works collaboratively to ensure successful outcomes.
• Meets regularly with donors, clients, colleagues, and college leadership to discuss strategy, elements, and report on progress.
• Manages the activities of two or more staff. Includes setting goals, providing guidance, conducting performance appraisals, and identifying training and development needs.
• Maintains current knowledge of field or profession. Travels to training workshops, conferences, meetings, and professional events outside of college locations, as needed.
• Performs other job-related duties as assigned.

Requirements

• Bachelor’s degree
• Four years of related experience in advancement services, development operations, or related field
• Experience with endowment reporting and financial reconciliation processes
• Knowledge of Microsoft Office Professional or similar application
• Raiser’s Edge or similar fundraising and donor management software
• CASE standards, gift processing, and advancement data governance
• Donor database systems and reporting tools
• Skilled in strategic thinking, creative thinking, and problem solving
• Ability to handle highly sensitive information with confidentiality, effectively communicate verbally and in writing, and interact positively with diverse populations
• Capable of prioritizing, processing, and executing multiple projects with accuracy and attention to detail

Qualifications

• Master’s degree preferred
• Experience in higher education or nonprofit fundraising preferred
• Regular physical attendance required
• Fluctuating work schedule weekly