Executive Director, Advancement Services

Principal Responsibilities

Establish and lead a comprehensive advancement services strategy that supports institutional priorities and fundraising goals.

Provide strategic oversight and direction across advancement services functions, including donor relations and stewardship, advancement communications, operations and data systems, prospect management and research, direct response, events, gift processing, reporting and analytics, and data governance.

Lead, mentor, and develop a high-performing team of advancement services professionals through effective talent management, succession planning, coaching, and performance accountability.

Oversee direct response and events functions as direct reports, ensuring strategic alignment, effective execution, a reliable pipeline of donors, and measurable return on investment.

Ensure that donor relations, stewardship, and advancement communications programs deliver a cohesive, high-quality, and donor-centered experience.

Direct the development and optimization of advancement systems, including the CRM (Blackbaud), ensuring data integrity, usability, and adoption.

Oversee gift management and processing to ensure accuracy, timeliness, and compliance with institutional policies and regulatory requirements.

Ensure strong prospect management and research practices that support pipeline development and frontline fundraising success.

Promote the use of data and analytics to inform decision-making, measure performance, and identify opportunities for growth.

Establish, monitor, and continuously refine key performance indicators and dashboards across advancement services functions; provide actionable insights to drive growth and performance.

Promote operational efficiency, scalability, and continuous improvement across processes, systems, and workflows.

Partner closely with frontline fundraising leadership to ensure advancement services functions effectively support donor strategy and engagement.

Ensure alignment and collaborative partnerships across the enterprise, specifically the finance and information technology departments.

Reporting Relationships

Reports to: Senior Vice President, Chief Advancement Officer
Direct reports include Advancement services team members across multiple functional areas including direct response and events.

Knowledge, Skills & Abilities

• Strong understanding of fundraising metrics, campaign operations, donor lifecycle management, and advancement performance measurement.
• Knowledge of data governance, information security principles, and regulatory requirements related to donor information management.
• Ability to lead organizational change initiatives, technology implementations, and process transformation efforts.
• Strong strategic and systems-oriented thinking with the ability to translate vision into execution through teams.
• Demonstrated ability to lead, develop, and manage high-performing teams.
• Deep understanding of advancement operations, including CRM systems, data governance, prospect management, and donor engagement practices.
• Ability to leverage data and analytics to inform strategy and drive results.
• Excellent organizational, project management, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Demonstrated commitment to operational excellence, innovation, digital transformation, change management, and continuous improvement.

Education And Experience

• Bachelor’s degree required; advanced degree preferred.
• Minimum of 8+ years of progressively responsible leadership experience in advancement services, development operations, fundraising operations, or related nonprofit management functions.
• Demonstrated experience leading enterprise-wide CRM implementations, technology enhancements, reporting initiatives, or operational transformation projects.
• Demonstrated experience leading complex functions and managing change through team structures.
• Experience in healthcare, higher education, or a large nonprofit organization preferred.
• Experience using Blackbaud enterprise-wide software preferred.
• Experience evaluating and implementing emerging technologies, including artificial intelligence, predictive analytics, automation, or advanced reporting solutions to improve fundraising effectiveness and operation efficiency preferred.
• Experience supporting campaign environments and fundraising growth initiatives preferred.