Advancement Operations Manager

About the role

The Advancement Operations Manager supports the fundraising and donor engagement efforts of the Advancement Office by implementing annual fundraising strategies and managing the constituent database.

Responsibilities

• Own management of Raiser’s Edge database, including data entry, cleanup, system updates, gift processing, and advanced use of queries, exports, reporting, and constituent record management.
• Collaborate with the finance office to reconcile donor records with the general ledger.
• Ensure accurate tracking of multi-year giving histories, pledges, and donor engagement to support long-term cultivation and stewardship strategies.
• Develop, implement, and maintain database policies and procedures; assess and improve database utilization and reporting systems; establish and share best practices in data and fundraising software management.
• Implement and assess Near North Fund strategy, including constituent participation and revenue goals, annual appeal calendars, management of multi-channel solicitations, and fundraising events.
• Participate in the planning, execution, and analysis of direct mail and online giving campaigns—managing mailing lists and metrics to grow donor participation and revenue.
• Generate standard and custom reports, queries, dashboards, and mailing lists for development efforts.
• Assist with regular revenue reporting and campaign performance analysis for internal stakeholders, including the Advancement Office, Finance Team, Board, and other Senior Leadership.
• Manage donor profiles and analyze giving trends to inform solicitation strategies.
• Manage timely and personalized gift acknowledgments, donor communications, and stewardship strategies.
• Coordinate with colleagues to ensure alignment of messaging and recognition programs, in addition to maintaining records in support of audits and other school processes.
• Provide onsite support and data management for fundraising events.
• Contribute to planning, execution, and follow-up efforts such as data entry and customized gift receipt creation.

Qualifications

• Bachelor’s Degree required; an advanced degree in a related field is preferred.
• 5-7 years of fundraising experience, including annual campaigns and database management.
• Minimum two years of experience in Raiser’s Edge, preferably in a non-profit fundraising environment.
• Ability to manage confidential information, multiple priorities, and competing deadlines plus maintain attention to detail.
• Proven track record of success in event planning, donor cultivation, and professional relationship management.
• Excellent oral and written skills.
• Ability to manage and motivate diverse groups and individuals.
• Proficiency in CRM systems required (Blackbaud a plus).
• Able to travel if needed, as well as attend events on evenings and weekends.
• Flexibility with working evenings, weekends, & holidays as assigned.