ADVANCEMENT DATA OPERATIONS LEAD #00059638

Key Responsibilities

• CRM Advance & Data Operations
• Oversee the day-to-day operational management of CRM Advance to ensure accurate data entry, consistent workflows, and effective system utilization
• Apply expertise in relational databases, CRM platforms, and data privacy standards to design, maintain, and improve data workflows
• Ensure data accuracy, confidentiality, and compliance across all advancement systems and processes
• Maintain and enhance platform reliability, including data freshness, pipeline uptime, controlled releases, and failure recovery
• Reporting & Analytics
• Develop dashboards and on-demand reports to support leadership, fundraising operations, and strategic planning across University Advancement
• Troubleshoot complex data issues using strong SQL and analytical skills, applying an understanding of data quality dimensions and controls
• Possess strong collaboration skills to translate business needs into actionable reporting and analytics solutions
• Process Improvement & Coordination
• Identify opportunities to streamline workflows and improve efficiency across data and reporting processes
• Oversee daily operational activities related to advancement data, implementing enhancements to maximize accuracy and effectiveness
• Serve as a liaison between data specialists and biographical records staff to ensure consistent procedures and high-quality data stewardship
• Training & Collaboration
• Coordinate data entry processes and provide training to internal and external users on the effective use of CRM Advance
• Serve as a resource to advancement staff by promoting best practices in data management, reporting, and system usage
• Communicate clearly with technical and non-technical audiences to support data-informed decision-making

Minimum Qualifications

• A Bachelor's degree or an equivalent combination of education and experience and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary
• Strong emphasis and experience in database management
• Four or more years of direct experience working with databases in a higher education, financial, or administrative environment
• Experience with higher education administration, accreditation reporting, and/or financial operations
• Proficiency in Microsoft Excel, Outlook, SQL Server Management Studio, and enterprise data systems, such as PeopleSoft
• Familiarity with Ellucian CRM Advance or similar CRM platforms
• Advanced SQL skills with demonstrated ability to troubleshoot and resolve complex data issues
• Strong organizational and analytical skills with the ability to manage multiple priorities with a high degree of accuracy and confidentiality
• Excellent written and verbal communication skills
• Demonstrated experience working with spreadsheets, data management systems, and reporting software

Anticipated Hiring Range

The anticipated hiring range for this position has been established as $59,738-$84,968 annually.

Shift

Monday–Friday, 8:00 a.m. - 5:00 p.m.

Benefits

• This position is eligible for University benefits
• Comprehensive benefits package including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses

About Rolla

Rolla, Missouri offers several great advantages that help individuals enjoy a high quality of life. Rolla is an ideal place for families, with its low cost of living, excellent schools, safe neighborhoods, and a range of recreational activities suitable for all ages. The Ozark Scenic Riverways and beautiful landscapes offers abundant opportunities for outdoor enthusiasts of every lifestyle. With its vibrant community, Rolla hosts multiple events, concerts, art exhibitions, and theater performances throughout the year. The university’s Leach Theatre showcases nationally renowned performers for campus and community alike. Overall, living in Rolla offers a high quality of life with a supportive community, affordable living, beautiful natural surroundings, and numerous opportunities for personal and professional growth.

Community Information

University Information Missouri S&T is one of the nation's leading research universities with over 100-degree programs in 39 disciplines. It was founded in 1870 as one of the first technological institutions west of the Mississippi River. Located about 100 miles west of St. Louis in the vibrant community of Rolla, Missouri S&T is an accessible, safe, and friendly campus surrounded by Ozarks' scenery. Missouri S&T offers undergraduate degrees in engineering, the sciences, liberal arts, humanities, and business, with M.S. and Ph.D. programs available in many of the science and engineering programs. With over 7,000 students and 300 faculty, Missouri S&T is big enough to accommodate a broad population, yet small enough for individuals to build high visibility and impactful careers.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.