Advanced Technician HHI/Bluffton, SC

About the role

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Advance Technicians provide world class support service by completing new customer installations, repairing equipment, and troubleshooting. Our Advance Technicians enjoy a clear and solid career path with several opportunities to grow and learn.

Responsibilities

• Maintain high level service by troubleshooting and diagnosing malfunctions in the Headend, HFC and fiber optic networks, and the Home Terminal Units.
• Support customers by repairing both local plant performance issues and customer-owned equipment, using electronic test equipment.
• Read and interpret system/network design maps.
• Verify as‑built documentation; compare field findings with existing documentation and report findings following company standard process.
• Splice and/or terminate coaxial and fiber optic cables; mount active and passive devices, both aerial and underground (cabinets and vaults); activate active devices and test to ensure optimal performance of all equipment in the HFC/fiber optic plant to company, manufacturer, and design specifications.
• Perform surveys to determine if customer‑requested locations are capable of receiving service.
• Create maps/drawings as necessary to assist in estimating costs for plant/drop extensions when the location is beyond acceptable distance from existing plant.
• Perform underground facility locates accurately using plant maps and electronic locating equipment to prevent cable damage and service interruptions.
• Perform construction maintenance duties as needed, including: splicing aerial/underground coaxial and/or fiber optic cables and equipment to restore cable plant to system specification; splicing and activating new coaxial plant; repairing and/or replacing damaged aerial/underground plant; and inspecting, repairing and/or replacing power supplies.
• Continuously monitor plant for ingress/egress, perform signal leakage ride‑out activities, and track and repair signal leakage as necessary.
• Train system technical personnel as directed