Advanced Technician

About the role

Advance Technicians provide world-class support service by completing new customer installations, repairing equipment, and troubleshooting. This role offers a clear and solid career path with several opportunities to grow and learn.

Responsibilities

• Maintain high-level service by troubleshooting and diagnosing malfunctions in the Headend, HFC, and fiber optic networks, as well as Home Terminal Units.
• Support customers by repairing local plant performance issues and customer-owned equipment using electronic test equipment.
• Read and interpret system/network design maps.
• Verify as-built documentation; compare field findings with existing documentation and report findings following Company standard processes.
• Splice and/or terminate coaxial and fiber optic cables, mount active and passive devices (both aerial and underground in cabinets and vaults), activate devices, and test to ensure optimal performance of all equipment in the HFC/fiber optic plant to Company, manufacturer, and design specifications.
• Perform surveys to determine if customer-requested locations can receive service; create maps/drawings to assist in estimating costs for plant/drop extensions if the location is beyond acceptable distance from existing plant.
• Perform underground facility locates accurately using plant maps and electronic locating equipment to prevent cable damage and service interruptions.
• Perform construction maintenance duties, including splicing aerial/underground coaxial and/or fiber optic cables, activating new coaxial plant, repairing/replacing damaged aerial/underground plant, and inspecting/repairing/replacing power supplies.
• Continuously monitor plant for ingress/egress and perform signal leakage ride-out activities; track and repair signal leakage as necessary.
• Train system technical personnel as directed by local system management.

Requirements

• One-year certificate from college or technical school; or three to four years of related experience and/or training; or equivalent combination of education and experience.
• Must successfully complete Sparklight Technical Training Center Advanced Technician course within 6 months of accepting the position.
• Working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR), and other related test equipment.
• Knowledgeable of rules and regulations of various regulatory bodies impacting telecommunications system operations, including FCC, NEC, NESC, OSHA, and DOT, as well as all local ordinances.
• Must possess a valid driver’s license in the state of employment.
• Ability to work a variable schedule and respond to service interruptions during regular business hours, shift work, or when on-call.
• Must be available to work overtime, including weekends, evenings, and holidays as required.

Core Competencies

• Committed: Values each customer while working hard to retain their business and support communities.
• Helpful: Delivers support in ways most useful to customers, addressing their needs with expertise, respect, and empathy.
• Proactive: Anticipates customer needs and actively works to make their relationship seamless, easy, and rewarding.
• Personal: Knows customers well and tailors communications to address their needs and expectations.

Benefits

• Medical, dental, and vision plans – start when you start.
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) – 100% company match (match program starts first day of service, up to 5% of eligible compensation).
• Group Legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 in the first year).
• Annual community support to various organizations across the U.S.
• Associate recognition and awards programs.
• Advancement opportunities.
• Collaborative work environment.