Advanced Systems Implementation Trainer - Data Analytics

About the role

This specific Systems Training position is expected to focus on Light and Wonder's Casino Systems Data Analytics product. The ideal training candidate will be an experienced training professional with strong understanding and fluency with quantitative and statistical analysis, reporting and data modeling, and casino operations.

Responsibilities

• Provide advanced level software training services, in-person, onsite at client locations, via virtual classrooms, and through the development of electronic training materials, to Light and Wonder customers and internal employees, as well as provide recommendations on system utilization and efficiencies.
• Support customer and employee understanding and effective use of Light and Wonder enterprise software solutions.
• Conduct business analysis and advanced follow-up training services.
• Deliver advanced instructor-led classroom training for both in-person and remote participants including customers and employees.
• Independently deliver and support Unit Testing, Super User Training (SUT), End User Training (EUT), User Acceptance Testing (UAT), and advanced follow up training and issues resolution.
• Troubleshoot technical issues during training classes and project life cycle; identify solutions or workarounds.
• Provide go-live support in all areas of the casino and ensure that software is performing properly.
• Mentor, monitor and evaluate entry level and lead system trainers.
• Schedule and facilitate training for internal and external customers on Light and Wonder Technology products.
• Identify, promote and schedule future training engagements for customers.
• Collaborate with cross-functional teams of technical and non-technical stakeholders across multiple business units and act as a liaison between the customer and Light and Wonder.
• Perform additional duties as assigned.

Qualifications

• Minimum of eight+ years training, teaching or related experience.
• Minimum of eight+ years of technical experience preferably software related.
• Minimum two years of data analysis or data analytics or related experience.
• Preferred minimum of two years of casino operations, gaming experience and/or Light and Wonder System product knowledge.
• Accounting or Marketing experience a plus.

Skills and Abilities

• Excellent verbal and written communication skills.
• Excellent grasp of training and learning practices.
• Public speaking and presentation skills are a must.
• Multi-tasking experience and abilities.
• Strong customer service skills.
• Strong problem solving and decision-making skills.
• Able to perform under stress and adapt to changes.
• Strong interpersonal skills.
• The ability to multi-task and prioritize is required.
• Experience in leadership and mentoring.
• Intermediate knowledge of Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Visio).
• Basic knowledge of networks, server architecture and infrastructure.
• Strong technical, analytical and creative problem-solving skills, questioning and feedback skills.
• Able to secure and maintain gaming licenses.

Education

• Bachelor’s Degree (or equivalent) in Computer Science, Engineering (any), Business Administration, Marketing, Education or related field.
• Relevant equivalent work experience is acceptable in lieu of a bachelor’s degree.