Advanced System Technician II - Hawaii

About Our Client

The organization operates in the access solutions industry, providing products and services that enable secure, safe, and sustainable movement within various environments such as schools, banks, airports, hospitals, and hotels. With over 160 years of experience, the company addresses challenges related to access management through solutions ranging from automatic doors to cloud-based systems. It maintains a global presence with 16,000 professionals contributing to innovation and industry standards.

About the Opportunity

The Advanced System Technician II role based in Hawaii focuses on delivering advanced technical support for the company's products and systems. This position plays a critical role in resolving escalated customer service issues, supporting engineering, technical support teams, and sales operations both domestically and internationally. The role ensures smooth operation and satisfaction for customers by troubleshooting and resolving complex software, hardware, and network problems.

Responsibilities

• Deliver advanced technical support by troubleshooting software, network, and hardware issues
• Serve as the interface between customers and third-party product suppliers on technical issues
• Communicate with customers regarding product functions, requirements, data analysis, and defect reporting
• Support and coach Level 1 technicians and installers

Requirements

• College degree or equivalent industry experience in information technology or related field
• Experience with Windows Operating Systems, Microsoft Office Suite, VPN, Visio, and TCP/IP networks
• Relevant experience in system-level testing, servers, and software application testing
• Strong troubleshooting and problem-solving skills
• Minimum 2 years of experience in technical network support and troubleshooting
• Proficiency in SQL for data querying and analysis

Pay Range and Compensation Package

Base Salary $73,000-$78,000, determined by education, experience, knowledge, skills, internal equity, and market data

Benefits & Perks

• Medical, dental, vision, life, and disability insurance coverage with no waiting periods
• Medical wellness programs
• Vacation and personal time off
• Parental leave for both mothers and fathers
• 401(k) matching plan starting on day one
• Tuition reimbursement program
• Internal advancement opportunities through learning and development programs
• 24/7 access to LinkedIn Learning courses
• Employee assistance programs
• Voluntary legal insurance
• Unlimited referral reward bonuses
• Corporate discounts for shopping and travel

Note

Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.