Advanced Practice Provider Manager - Family Practice Services

About the role

The Advanced Practice Provider (APP) Manager for Family Practice Services is a dynamic working leader who combines direct patient care with the management, development, and strategic utilization of a team of Advanced Practice Providers. This role serves as a trusted mentor, educator, and advocate for APP professional practice, fostering clinical excellence while acting as a key liaison between APPs and organizational leadership. By translating strategic initiatives into effective operational practices, the APP Manager optimizes provider performance, enhances patient outcomes, and delivers collaborative, high-quality care in partnership with licensed physicians.

Responsibilities

• Management: Manages operations and provides oversight related to day-to-day activities of APPs; plans, directs, organizes and evaluates the delivery of evidenced-based patient care by clinical staff; plays a strategic role in driving results towards meeting goals and objectives.
• Manages employee performance by guiding, coaching, and evaluating the work performance of assigned Advanced Practice Providers.
• Oversees the hiring, training and onboarding process.
• Develops, administers, and oversees education and assessment of clinical competencies for APPs.
• Recommends and executes plans for staff engagement, retention and patient satisfaction.
• Ensures that departmental and intradepartmental policies, procedures, and standards of care are followed and assists in interpreting these to others.
• Monitors and evaluates data collection and analysis of Quality and Patient Satisfaction Metrics; participates in quality improvement activities.
• Participates in the review and revision of policies and procedures, as well as standards of care for the overseeing body of Advanced Practice.
• Contributes to the establishment, implementation and evaluation of short- and long-range goals, objectives, strategies, plans, policies, procedures and guidelines.
• Clinical Care: Performs history and physical examinations on new and return patients; establishes presumptive diagnosis; orders appropriate laboratory studies and testing; works in collaboration with physician in formulating treatment plans.
• Conducts comprehensive or episodic health assessments and develops patient care plans within clinical nursing practice and medical care protocols.
• Reviews, assesses patient medications; evaluates outcomes of care delivered to patients and initiates changes in the nursing approach accordingly.
• Triages clinic patient calls; notifies physician of need and follows up with patient according to provider instructions as necessary.
• Shares responsibility with nurses to address patient needs such as refill requests, medication questions, and calls in medication orders to the pharmacy.
• Works with pharmacy on patient medication questions/concerns; collaborates with physicians or other providers in reviewing inpatient and outpatient patient labs, communicates abnormal values to responsible physician, and performs necessary intervention.
• Collaborates with the nurse/patient/family/physician/community resources for coordination of patient care via telephone, fax, and electronic methods.
• Assumes accountability for patient care in making decisions, performing and delegating tasks as necessary, and maintaining a comfortable environment for the patient.
• Responsible for appropriate documentation in medical record; evaluates the quality of care provided and recommends changes for improvement in the delivery of care.
• Recognizes patient rights and provides for confidentiality of patient information and for dignity through own performance and in relationship with others.
• Collaborates with other disciplines; promotes and supports research activities; utilizes available resources to provide and improve patient care.
• Maintains professionalism, attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.

Qualifications

• 5 years of experience as an APP.
• 1 year of leadership experience.
• Previous experience in a clinic, physician's office, or urgent care setting.
• Certification as a Nurse Practitioner/Physician Assistant to include prescriptive authority.
• Master’s degree in nursing and successful completion of an acceptable Nurse Practitioner program or graduate of an accredited Physician Assistant program.
• Current Ohio Registered Nursing/Physician Assistant license.

Preferences

• Experience in area of specialty.
• Proficiency with medical instruments and equipment in area of specialty.

Pay

USD $135,077.30 – USD $220,288.03 per year.