Advanced Practice Provider Informatics Lead

Responsibilities

• Support and execute provider engagement strategy for all upcoming Expanse implementation Waves, including in-person and virtual activities across Divisions/facilities.
• Plan and support engagement events such as Division Kickoff (DKO), Facility Kickoff (FKO), Expanse Change Champion (ECC) meeting coverage, and other readiness and adoption activities.
• Schedule and coordinate provider engagement activities (calendaring, tracking participation, logistics, follow-up, readiness checklists).
• Prepare providers and champions for go-live, including Go-Live Facilitator preparation, workflow education, and readiness reinforcement.
• Conduct and/or support provider training, including group sessions and 1:1 engagements to address concerns, workflow impacts, and adoption barriers.
• Develop and/or coordinate provider-facing communications and materials to drive adoption and standardization.
• Support provider champion training and education, including onboarding/orientation, expectations, and escalation pathways.
• Conduct product demonstrations at facility/division kickoffs and other stakeholder sessions, tailoring messaging to audience and workflow impact.
• Support completion and quality of provider engagement deliverables (e.g., provider engagement workbooks, readiness artifacts, issue logs, feedback summaries).
• Help staff and sustain provider change champion groups; assist with meeting preparation, agendas, content, and action tracking.
• Absorb and support post go-live office hours (facilitating sessions, triaging issues, capturing themes, escalating appropriately).
• Provide on-site and/or virtual go-live coverage for providers and clinical teams, including at-the-elbow support, rounding, and rapid workflow troubleshooting.
• Identify recurring adoption barriers and collaborate with implementation, training, and optimization teams to address root causes.
• Support issue gathering, fact finding, and resolution processes; communicate recommendations and solutions clearly to varied stakeholders.
• Education & Clinical Content Development:
  • Support development of engagement and education content (provider tip sheets, workflow guides, specialty-targeted training materials, ambifi’s, FAQs).
  • Help evaluate the effectiveness of training strategies/materials and recommend iterative improvements based on frontline feedback.
  • Collaborate with clinical leaders, trainers, and project teams to ensure content aligns with enterprise standards while reflecting real-world workflow needs.
• Continuous Improvement & Organizational Learning:
  • Participate in continuous improvement and organizational learning—sharing lessons learned across waves and sites.

Qualifications

• Graduate of an accredited NP or PA program with active, unrestricted advanced clinical licensure and 7+ years of combined clinical practice and informatics experience required.
• Experience supporting clinical workflow change, training, and operational initiatives, with preferred experience in clinical informatics, EHR implementation/optimization, and enterprise EHR platforms (e.g., Meditech Expanse or comparable systems).
• PREFERRED BACKGROUND IN PROVIDER ENGAGEMENT AND LARGE-SCALE CHANGE MANAGEMENT (MULTI-SITE OR ENTERPRISE INITIATIVES), WITH A MASTER’S DEGREE IN INFORMATICS OR EQUIVALENT.