Advanced Medical Support Assistant

Summary The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g. - Clinic Utilization Statistical Summary) - ensures that the clinic setup is closely monitored to effectively support the needs of the clinic and makes any necessary adjustments. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA PolicyExperience and EducationExperienceSix months experience of clerical - office - customer service - or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the positionOR EducationOne year above high schoolOR Experience/Education CombinationEquivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptableCertificationNone requiredMay qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)Grade Determinations: Medical Support Assistant (Advanced) GS-6 ExperienceOne year of experience equivalent to the GS-5 grade levelDemonstrated Knowledge - Skills - and AbilitiesCandidates must demonstrate all of the KSAs below: iAbility to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.gmedical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is metiiAbility to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulationsiiiAbility to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customersThis may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concernsivAdvanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to carevAdvanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etcviAdvanced knowledge of medical terminology due to the technical nature of language utilized by cliniciansReference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-6. Physical Requirements: See VA Directive and Handbook 5019English Language ProficiencyMSAs must be proficient in spoken and written English in accordance with VA Handbook 5005 - Part II - Chapter 3 - Section A - paragraph 3.j. Duties VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional - Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery modelIndependently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting- Advises clinical staff on current administrative processesResponsible for answering phones - greeting patients - relaying messages to appropriate staff inside or outside of the unit - scheduling appointments - including interpreting - and verifying provider orders in accordance with VHA national scheduling guidelines- Utilizes specialized administrative judgment and flexibility in the use of a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or care in the community resources- Assignments at this level include - but are not limited to: scheduling - canceling - re-scheduling patient appointments and/or consultsentering no-show informationmonitoring appointment requests from multiple electronic sourcesparticipating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinicinterviewing patients for appointmentsreferring patients to other medical specialty clinicsproviding information to patients necessary to resolve complaintsinteracting with both internal and external customersreviewing and documenting medical outpatient and inpatient electronic health records - as well as administrative recordsverifying third party insurance and updating information in the Insurance Capture Buffer (ICB) systemobtaining medical information from patientscoordinating information and actions related to patient care and servicesand scheduling appointments in accordance with VHA national scheduling guidelines- Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status- Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model- Coordinates with the patient care team to review clinic appointment availability/utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjusts as necessary- Develops and/or maintain effective and efficient communication with the patient - interdisciplinary coordinated care delivery model teams - VA medical centers - and other agencies- Processes incoming patient secure messaging through MyHealtheVet and coordinates with care team as appropriate- Participates in team huddles and team meetings to manage - plan - problem solve - and follow-up with patient care by sharing information and collaborating with the interdisciplinary teamSetting priorities and deadlines - adjusting the flow and sequencing of the work to meet team and patient needs- Identifies incomplete encounters and communicates findings to providersAs needed - assists the team to reinforce the plan of care and self-help solutionsEnters appropriate information into the electronic recordmonitors pre-appointment information and/or requirements to assure readiness for patient visiVprocedure- Evaluates patient information and clinic schedule to determine whether the patient requires an immediate appointmentInforms team members about shared patients- Manage Consults - Recall Reminders and Return to Clinic orders for assigned teamleVteam - Other duties as assignedWork Schedule: Monday through Friday 8:00 a.m- 4:30 p.m**THIS POSITION IS INTERMITTENT** Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual - based on prior work experience or military service experienceParental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a childChild Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Functional Statement #: 12447F