Advanced Medical Support Assistant

Summary The Dayton - Ohio Veterans Affairs Medical Center is recruiting for well-qualified Medical Support Assistant (Advanced) - within the Primary Care Service. The Medical Support Assistant (Advanced) is responsible for administrative\clerical duties in support of patient care including the implementation and sustainment of the VHA Primary Care Patient Aligned Care Team (PACT) initiative. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA PolicyEnglish Language ProficiencyCandidates must be proficient in spoken and written English in accordance with 38 U.S.C.7403(f)ExperienceNone EducationHigh school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of EducationLicensure/Certification/RegistrationNoneMay qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)Grade Determinations: In addition to the basic requirements for employment - candidates must meet the following grade-determining criteria for placement at grade levels specifiedGS-6 Medical Support Assistant (Advanced) ExperienceOne year of creditable experience equivalent to the next lower gradeKnowledge - Skills - and Abilities (KSAs)In addition to the experience above - the candidate must demonstrate the following KSAs: Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to careAdvanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etcAdvanced knowledge of medical terminology due to the technical nature of language utilized by cliniciansAbility to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is metAbility to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulationsAbility to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customersThis may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concernsPreferred Experience: None Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is the GS-6. Physical Requirements: Work is mostly sedentaryThere will be some periods of walking - bending - lifting or carrying of work-related itemsNormal safety precautions and practices are required of working in a healthcare environmentThis position requires emotional ability to deal effectively with multi-tasking and high volume of patient flow and competing demands. Duties VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Medical Support Assistant (Advanced) provides outstanding customer service on a routine basis by actively listening to customers with respect and concernpays attention to details of the customer's needs and helps the customer arrive at a satisfactory solution in a timely mannerThe AMSA responds to inquiries from Veterans - Medical Center staff and other agencies regarding Veteran's entitlement to careDuties include - but are not limited to: Promptly answers - screens - and prioritizes telephone call in a courteous and professional manner - serving as a point of contact for patients - medical center staff and other community agencies and answers telephone calls to their assigned PACTEffectively communicates both orally and in writing with people of various backgrounds and is responsible for accurate appointment management and the coordination of all administrative informationIndependently manage position responsibilities and meet deadlinesset priorities and deadlines in line with team goals - adjusts the flow and sequencing of the work to meet team and patient needsSchedules medical appointments for patients and is responsible for accurate appointment management and coordinating all administrative information between the professional staff and the patientDemonstrates ability to provide clear - understandable and correct information to internal and external customersparticipates in daily Teamlet huddles led by team providers or nurse and other team meetings where patient care planning and management occur Maintains patient confidentiality with information - per HIPAA requirementsWork Schedule: Monday - Friday 8:00 am - 4:30 pm Compressed/Flexible: Not Available Telework: AvailableAs determined by the agency policyVirtual: This is not a virtual positionFunctional Statement #: FS-91503-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized