Advanced Medical Support Assistant

Summary Walla Walla VA Medical center is looking to fill Advanced Medical Support Assistant positions within the Health Administration Service Line at the Lewiston Community Based Outpatient Clinic. The incumbent serves as an Advanced Medical Support Assistant assigned to a Patient Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT/BHIP model. Qualifications Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA PolicyEnglish Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.7403(f)Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of EducationMay qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)Grade Determinations: Medical Support Assistant (Advanced) - GS-06Experience: One year of creditable experience equivalent to the next lower grade*In addition to the experience above - the candidate must demonstrate the following KSAs: Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to careAdvanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etcAdvanced knowledge of medical terminology due to the technical nature of language utilized by cliniciansAbility to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is metAbility to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulationsAbility to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customersThis may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concernsReference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/The actual grade at which an applicant may be selected for this vacancy is GS-6. Physical Requirements: There are no physical requirements for this occupation per OCHCO Communications email to VA Handbook 5019 - updated on 4/17/2026. Duties Total Rewards of a Allied Health Professional The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g. - Clinic Utilization Statistical Summary) - ensure that the clinic setup is closely monitored to effectively support the needs of the clinic - and make any necessary adjustmentsThey develop/maintain effective and efficient communication with the patient - interdisciplinary team - VA medical centers - and other agencies (e.g. - assist with communications during the inpatient to outpatient dischargecommunicate with non-VA medical facilitiesfacilitate/process secure messaging with the patient and teamnotify patients of normal lab resultsdevelop and manage a tracking system for follow up care such as consults - tests - etc.)Duties will include but are not limited to: Participating in team huddles and team meetings to manage and plan patient caresetting priorities and deadlinesAdjusting the flow and sequencing of the work to meet team and patient needsMay work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic recordMonitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g. - X-ray - lab work)Managing electronic wait list to verify and validate accuracy and resolve issuesParticipating and providing input in problem solving on operational issues or procedures in team meetingsPerforming administrative follow up actionsParticipating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of careEvaluating patient information and clinic schedule lists to determine whether patient is vestededucating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the providerWork Schedule: Monday thru Friday 8:00am-4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increasesPaid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a childChild Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual positionFunctional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized.