Advanced Clinical Applications, Radiology Ultrasound (West)

Role Description

The Advanced Applications Specialist plays a pivotal role in driving clinical excellence, customer satisfaction, and strategic growth within Samsung’s Radiology Ultrasound business. This role serves as both a clinical leader and strategic partner—bridging customer needs with Samsung innovation, mentoring the applications team, and ensuring that every engagement reinforces Samsung’s commitment to advancing the art and science of ultrasound.

Key Duties And Responsibilities

• Develop and maintain strong, professional relationships with key clinical and administrative personnel across strategic and national radiology accounts.
• Partner cross-functionally with sales, service, marketing, and leadership teams to ensure account performance objectives and customer expectations are met or exceeded.
• Provide advanced clinical applications support for large or strategic radiology product demonstrations, installations, and key evaluation sites.
• Strategically plan and execute demonstrations and installations that clearly differentiate the product line clinically and technically, while delivering tailored solutions for each customer.
• Persuasively demonstrate and communicate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling and expertise.
• Support clinical system integration, including ultrasound reporting, workflow design, DICOM configuration, and network connectivity.
• Mentor and elevate the existing applications team, fostering collaboration, professional growth, and consistent clinical excellence across all regions.
• Achieve assigned goals for product adoption, utilization, and strategic objectives within key radiology accounts.
• Lead joint business planning with major accounts to define shared performance metrics, clinical outcomes, and milestones over one- and three-year horizons.
• Proactively assess and validate customer needs, identifying opportunities to enhance imaging performance and workflow efficiency.
• Collaborate with internal teams to develop customized imaging and workflow solutions that address clinical and operational requirements.
• Design and deliver educational programs tailored to the needs of radiology customers, supporting ongoing clinical excellence and user proficiency.
• Serve as the clinical liaison between customers and Samsung Ultrasound leadership, ensuring transparent communication of opportunities, challenges, and feedback.
• Contribute to strategic account planning that drives long-term customer satisfaction, partnership growth, and brand advocacy.
• Drive alignment between customer success and company objectives to support sustainable, profitable growth within the radiology segment.
• Maintain high standards of customer satisfaction, ensuring all engagements reflect Samsung’s commitment to innovation and clinical performance.

Qualifications and Requirements

• BA/BS in Business Administration, Communications, Marketing, or other related discipline preferred, ARRT RT(R) is required.
• 8 years of experience in Clinical Sales required.
• Strong presentation skills and the ability to perform clinical and product training to all levels of customers.
• Ability to direct teams and implement successful plans.
• Experience in working with key opinion leaders at a national level.
• Knowledge and understanding of policies and competitive dynamics in healthcare industry.
• Ability to communicate and work effectively within a shared services business model to leverage new products for market share growth.
• Ability to communicate with engineers, technical support personnel, doctors, clinicians and health care professionals on issues relating to product performance, and the health care industry generally.
• Experience in 3rd party reporting management.
• Excellent verbal and written communication skills and work effectively in a demanding, fast paced environment.
• Highly motivated, possess leadership skills, and can contribute to the company’s development.
• Ability to act in an autonomous role with little, if any, management direction.
• Proactive, self-motivated, team player, people person.
• Budget, expense, and resource management experience required.
• Customer focused and oriented.
• Very detailed and organized.
• Excellent presentation skills in small and large groups situations.
• Social media experience with YouTube, Face Book, Twitter and other web media outlets.