Advanced Brokerage Operations Professional, LIC

About the role

This position is accountable for answering incoming phone calls and processing new account documents, maintenance requests, transfers, and distributions. This includes analyzing and processing non-routine and/or complex new business and service transactions (including "not in good order" items). The position will also make outbound calls as required. Ensures service-related activities are performed quickly, accurately, cost-effectively, and in compliance with internal service and state and federal regulatory standards. Provides support in the development of policies/procedures and quality assessments.

Responsibilities

• Provide services as part of a brokerage operations functional team, including answering member and field phone calls, assisting other team members, managing workflow, flexing to provide functional coverage, and collaborating with other service teams.
• Maintain a thorough understanding of brokerage operations products, services, and affiliated systems, including the NFS and Thrivent systems and applicable operational policies and procedures.
• Build and maintain high-quality and professional working relationships with all field professionals, clearing firms, and internal business units.
• Analyze, approve, and provide high-quality and timely service, ensuring strong member and field satisfaction while achieving and exceeding established service level timeframes.
• Provide quality customer service by delivering detailed, accurate, and timely communications to ensure the field and clients have a clear understanding of the operational status of the account.
• Achieve or exceed department quality standards.

Requirements

• High School diploma.
• 1-2 years of related Financial Services industry experience.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office suite tools, particularly Microsoft Outlook.
• FINRA Series 7 and 63/65, or 66 required or obtained within 90 days of hire. Additional licensure by manager approval as specific job accountabilities warrant.

Qualifications

• Bachelor’s degree in a relevant field such as Business, Finance, or Economics (preferred).
• 3-5 years of experience in the Brokerage industry, with a particular focus on Account Transfers (preferred).

Pay

The applicable hourly wage range for this full-time role is $22.92 - $31.01 per hour, which factors in various geographic regions. The base pay offered will be determined by factors including location, relevant experience, skills, knowledge, business needs, and market demand.

Benefits

• Various bonuses (including annual or long-term incentives).
• Medical, dental, and vision insurance.
• Health savings account.
• Flexible spending account.
• 401k and pension plans.
• Life and accidental death and dismemberment insurance.
• Disability insurance.
• Supplemental protection insurance.
• 20 days of Paid Time Off each year.
• Sick and Safe Time.
• 10 paid company holidays.
• Volunteer Time Off.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Well-being benefits and other employee benefits.

Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.