Advanced Brokerage Operations Professional, Licensed (Remote)

Job Duties And Responsibilities

Provide services as part of a brokerage operations functional team. This includes answering member and field phone calls, assisting other team members, managing workflow, flexing to provide functional coverage and collaborating with other service teams.

Maintain a thorough understanding of brokerage operations products, services and affiliated systems including the NFS and Thrivent systems and applicable operational policies and procedures.

Build and maintain a high quality and professional working relationship with all field professionals, clearing firm and internal business units.

Analyze, approve and provide high quality and timely service assuring strong member and field satisfaction and achieving and exceeding established service level timeframes.

Provide quality customer service by providing detailed, accurate and timely communications to ensure the field and clients have a reasonable understanding of the operational status of the account.

Achieve or exceed department quality standards.

Required Job Qualifications

• High School, 1-2 years related experience
• Strong written and communication skills
• Proficient with MS Excel, MS Word, and applicable financial reporting tools
• Experience with Envestnet, Wealthscape, Netx360 or related wealth management systems
• FINRA Series 7 and 63/65, or 66 required or obtained within 90 days of hire
• College degree or equivalent work experience in brokerage/advisory environment
• 3+ years customer service experience and 2+ years industry experience

Other Critical Factors

• Ability to work day and/or evening shifts according to volume forecasts

Pay

The applicable salary or hourly wage range for this full-time role is $22.92 - $31.01 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors.

Benefits

• Various bonuses (including, for example, annual or long-term incentives)
• Medical, dental, and vision insurance
• Health savings account
• Flexible spending account
• 401k
• Pension
• Life and accidental death and dismemberment insurance
• Disability insurance
• Supplemental protection insurance
• 20 days of Paid Time Off each year
• Sick and Safe Time
• 10 paid company holidays
• Volunteer Time Off
• paid parental leave
• EAP
• well-being benefits, and other employee benefits