Advanced Brokerage Operations Professional, Remote

About the role

This position is accountable for answering incoming phone calls and processing new account documents, maintenance requests, transfers, and distributions. This includes analyzing and processing non-routine and/or complex new business and service transactions (including "not in good order" items). The role also involves making outbound calls as required. You will ensure service-related activities are performed quickly, accurately, cost-effectively, and in compliance with internal service and state and federal regulatory standards. Additionally, you will provide support in the development of policies/procedures and quality assessments.

Responsibilities

• Provide services as part of a brokerage operations functional team, including answering member and field phone calls, assisting team members, managing workflow, and collaborating with other service teams.
• Maintain a thorough understanding of brokerage operations products, services, and affiliated systems, including NFS and Thrivent systems, as well as applicable operational policies and procedures.
• Build and maintain high-quality, professional working relationships with field professionals, clearing firms, and internal business units.
• Analyze, approve, and provide high-quality and timely service to ensure strong member and field satisfaction, exceeding established service level timeframes.
• Deliver detailed, accurate, and timely communications to ensure the field and clients understand the operational status of accounts.
• Achieve or exceed department quality standards.

Requirements

• High School diploma or equivalent.
• 1-2 years of related experience.
• Strong written and communication skills.
• Proficient with MS Excel, MS Word, and applicable financial reporting tools.

Other Critical Factors

• Ability to work day and/or evening shifts according to volume forecasts.

Pay

The applicable hourly wage range for this full-time role is $22.92 - $31.01 per hour, determined by factors including location, relevant experience, skills, knowledge, business needs, and market demand.

Benefits

• Various bonuses (e.g., annual or long-term incentives).
• Medical, dental, and vision insurance.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• 401(k) and pension plans.
• Life and accidental death and dismemberment insurance.
• Disability insurance.
• Supplemental protection insurance.
• 20 days of Paid Time Off (PTO) each year.
• Sick and Safe Time.
• 10 paid company holidays.
• Volunteer Time Off.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Well-being benefits.

Eligibility for benefits is subject to applicable plan/policy documents, which are subject to change at Thrivent’s discretion.