Adult Home case manager

Responsibilities

• Providing case management and crisis intervention services.
• Conducting regular meetings with residents to provide advocacy services and informative referrals of community agencies and organizations.
• Aiding residents in arranging medical, legal, employment, and educational appointments.
• Working with various agencies to provide full services to residents.
• Offering supportive crisis counseling and emotional support to residents.
• Completing hotline caller screenings for placement.
• Maintaining updated resident records and preparing daily, weekly, and monthly reports which includes intakes and case notes.
• Adhering to all policies and procedures as stated in the Hudson Valley House of Hope Employee Handbook and Rules & Procedures Manual.
• Reporting suspected cases of child abuse and neglect in accordance with NYS DOH regulations.
• Conducting client orientation prior to residential placement.
• Advocating for clients as requested and arranging transportation if necessary.
• Performing as backup for hotline intake calls if needed.
• Maintaining client confidentiality at all times with each caller, resident, and all shelter staff and volunteers.

Qualifications

• Bachelor's degree in Social Work, Mental Health, Psychology or related field with at least five (5) years of successful experience in an administrative leadership position.
• Prior experience in crisis intervention or domestic violence if possible.
• Any combination of experience, education, and measurable performance which demonstrates the capability to perform the duties of the position.
• Effective organizational, problem solving, written and oral communication skills.