Adult Health Client Services Manager

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About the role

This is a full-time, grant-funded, full-benefit eligible position located in Lowndes County, GA.

We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

Benefits

Full-time employees will enjoy a generous benefits package that includes:

• Unique training opportunities
• Engaging worksite wellness events and wellness breaks
• Employee retirement plan
• 13 paid holidays per year
• Vacation and sick leave
• Health insurance
• Dental and vision insurance
• Long-term care and life insurance

Part-time positions are not benefit eligible. For more information on the State of Georgia Benefits visit http://team.georgia.gov/.

A maximum of 30 minutes in a given workday may be used to engage in wellness activities, generally in the form of two 15-minute breaks or one 30-minute break.

Responsibilities

• Clinic Operations and Leadership: Directs day-to-day activities for front office staff, establishes workflow efficiencies, and ensures seamless integration between medical care and supportive client services. Ensures Linkage to Care deliverables are met.
• Staff Supervision: Manages, mentors, and schedules clinic personnel, case management, program assistants, and peer advocate teams. Maintains staff credentials/licenses, competencies, and continuing education requirements.
• Client Services and Case Management Oversight: Monitors client intake, eligibility verification, and treatment adherence programs. Helps resolve complex client grievances or barriers to care.
• CAREWare Oversight: Oversees AHPC CAREWare to ensure data is entered correctly and timely as defined by Ryan White Care Act.
• Quality Assurance and Compliance: Maintains accurate medical records, oversees internal chart audits, and aligns clinic policies with state and federal health guidelines.
• Community and Interdisciplinary Liaison: Collaborates with outside agencies, regional programs, and primary care providers to promote adult health initiatives and streamline patient referrals.

Requirements

• Bachelor's degree in a related field from an accredited college or university.
• Five (5) years of experience performing work related to the area of assignment, which includes two (2) years in a managerial or supervisory role or one (1) year of experience at the lower-level Healthcare Prgm Consultant 3 (HCP092) or position equivalent.

DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE). DPH will contact educational institutions to verify degree, diploma, licensure, etc.

Additional Information

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check. As an employee of DPH, in the event of an identified emergency, you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.