Adult Congenital Heart Disease Program Manager

About the role

The Adult Congenital Heart Disease (ACHD) Program Manager oversees and coordinates programs provided by the Nemours Children’s Health Adult Disease Program under the Division of Cardiovascular Services. This position also manages other potential future programs within the scope of Adult Congenital Heart Disease.

Responsibilities

• Develop, promote, execute, and maintain strategic and business plans aligned with the mission, goals, and objectives of the Program and the organization.
• Gather and analyze data to support Program planning and decision-making.
• Manage related budgets and Program metrics.
• Communicate progress and development of Programs' initiatives to internal and external leaders.
• Oversee and provide care planning coordination and implementation.
• Function as an advocate for Program partners, including associates, physicians, leaders, families, and patients.
• Support legal and regulatory requirements related to programs and practice.
• Oversee patient scheduling coordination and implementation to ensure efficiency and effectiveness.
• Review and revise strategies and business plans to meet targeted objectives.
• Develop and manage annual operating and capital budgets for related programs (as appropriate).
• Develop pro formas as needed, e.g., SIM, new clinic location, new partnership, new FTE’s.
• Develop and maintain Program Dashboard to include: clinic utilization, patient satisfaction scores, referral capture, etc.
• Quarterly revenue/expense analysis (financial statements) by location.
• Quarterly report on ACHD patients and procedures (e.g., EP, Cath, surgery) by clinical location.
• Report for each ACHD MRN to capture revenue, net revenue, inclusive of all downstream.
• Collaborate with marketing team to develop robust marketing strategies to enhance awareness and build opportunities for Programs.
• Participate in outreach initiatives as appropriate.
• Provide support: serve as an advocate for multidisciplinary teams, partner with associates, physicians, patients, and the organization.
• Advocate for patient and family needs, ensuring their voices are heard in the planning and delivery of care.
• Represent Programs and actively participate in Program committee meetings.
• Ensure care provided meets and exceeds the standards for acceptable medical care and work to improve the provision of services throughout the organization.
• Commit to a culture of Quality Improvement (QI) and employ QI tools to improve processes and measure results.
• Serve as liaison to patients, families, referral sources for Program-related communications.
• Build internal and external relationships to develop and identify opportunities to leverage Nemours resources in support of the care of Program patients.
• Provide care coordination for cases, identify and address barriers and enhancements when needed.
• Gather necessary data (demographics, medical records, etc.), share patient medical information with appropriate clinicians for care plan development, assist in ensuring timely scheduling of diagnostic imaging and/or interventions.
• Maintain patient confidentiality and appropriate behavior.
• Participation in weekly meetings to assist in monitoring communications, expectations, and outcomes.

Requirements

• Bachelor’s degree is required, preferably in a healthcare field; Master’s degree in Business or Healthcare Administration is preferred.
• Clinical license preferred, such as Allied Health Professional, RN, or APP.
• If candidate is clinically licensed, must maintain the appropriate state licensure and obtain BLS certification from AHA within 90 days of hire.
• Minimum 5 years of related experience working in an ACHD or other multi-site medical specialty (disease specific) program is required.

About Us

Nemours Children’s Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.