Adult Care Manager

About the role

The Adult Care Manager coordinates comprehensive, person-centered care for adults with complex medical, behavioral health, and psychosocial needs. This role provides community-based care management services, including assessment, care planning, service coordination, and ongoing monitoring to improve health outcomes and quality of life. The Care Manager collaborates with healthcare providers, behavioral health clinicians, social service agencies, and community partners to ensure integrated care across systems, supporting individuals with high-risk or complex needs, connecting them to resources, and helping reduce barriers to care.

Responsibilities

• Conduct comprehensive assessments of medical, behavioral health, and psychosocial needs
• Identify risks for adverse health outcomes such as hospitalization, emergency visits, or functional decline
• Develop individualized, person-centered Plans of Care based on client goals, strengths, and barriers
• Implement and monitor care plans in collaboration with clients and interdisciplinary care teams
• Review and update care plans regularly based on progress and changing needs
• Provide health education and self-management support
• Promote self-advocacy, independence, and wellness
• Support clients in navigating insurance benefits and eligibility requirements
• Advocate for timely access to care and removal of service barriers
• Coordinate care following hospitalizations, emergency visits, or other critical events
• Facilitate communication among primary care providers, specialists, behavioral health providers, and community supports
• Maintain accurate, timely, and audit-ready documentation
• Conduct home visits and community visits as required
• Collaborate with families, caregivers, and service providers

Requirements

• Bachelor’s degree in Social Work, Psychology, Human Services, Nursing, or related field
• Minimum 2–3 years of experience working with adults in behavioral health, care coordination, case management, or community health
• Strong organizational, communication, and problem-solving skills
• Ability to work independently and within multidisciplinary teams
• Experience in Medicaid care management programs
• Knowledge of serious mental illness, substance use disorders, or chronic medical conditions
• Bilingual in Spanish preferred

Working Conditions

This position is located at the Manhattan office at 33 West 60th Street, New York, NY 10023, Suite 600, or at any of the organization’s other New York State clinics. The role operates in a professional office environment with a computer, desk, chair, and office supplies provided onsite.

Physical Requirements

The physical demands of this role include regular hearing and speaking on the phone or computer, standing and sitting for extended periods, writing and answering emails, and occasionally carrying objects up to 25 pounds.