Adult Behavioral Health Member Liasion - Remote

This is a Remote position. All candidates must reside in an authorized remote state approved by AZ Blue.

About the Role

Working with members and family of choice to identify concerns and remove barriers that affect service delivery or member satisfaction; promoting the development and availability of peer/family support programs to members and family of choice.

Responsibilities

• Builds partnerships with individuals, families, and key stakeholders to promote recovery, resiliency, and wellness in integrated care settings.
• Communicates and collaborates with member services and providers to identify concerns and remove barriers that affect service delivery or member satisfaction.
• Collaborates with the Member Liaison Coordinator and the Veteran Liaison.
• Attends community meetings and forums to promote the use of member and family support programs, reduce stigma, and increase the value of lived experience.
• Advocates for service environments that are trauma-informed, supportive, welcoming, recovery-oriented, and person-centered as a result of a trauma-informed, recovery-oriented approach to care management, care coordination, and care delivery.
• Attends various internal and external meetings focused on members and families.
• Participates in the curriculum review of all new applications from Peer Recovery Support Training agencies.
• Regularly reviews assigned policies to ensure accuracy.
• Tracks AMPM and ACOM policy requirements to ensure provider and contractor compliance.
• Performs all other duties as assigned.

Requirements

• 2 years in customer service, sales, and/or health plan operations/Medicare/Medicaid experience.
• Must meet the requirement of lived experience either for themselves and/or a core family member.
• Reside in the state of Arizona.
• High school diploma or GED in general field of study.

Preferred Qualifications

• 5 years experience working in and navigating the Arizona behavioral health services delivery system and how health plan operations/Medicare/Medicaid are integrated into the system.

Skills

Required Job Skills

• Effective communication both verbal and in writing.
• Knowledge of Microsoft Office Products (Word, Excel, PowerPoint, Outlook, SharePoint, AI).
• Knowledge of the Arizona Behavioral Health System.
• Knowledge of the Adult Behavioral Health System.
• Knowledge of Community Resources to help families when accessing the behavioral health system.

Required Professional Competencies

• Confidence in collaborating with community stakeholders, providers, AHCCCS, OIFA Alliance.

Preferred Job Skills

• Intermediate or better understanding and usage of SharePoint, including page design.

Preferred Leadership Experience and Competencies

• Experience in facilitating meetings, community discussions, and member forums.

Schedule

The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or needed to meet business requirements.