ADRC Supervisor

Reports to: Director or Clinical Manager, Aging and Disability Resource Center • FLSA Status: Exempt

About Us

Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network. The network works together to create opportunities for older Ohioans to receive needed home and community services and supports; and to age successfully in their own homes and communities.

Our Mission: We provide choices for people to live independently in the place they want to call home.

About the Role

The Supervisor, Aging and Disability Resource Center (ADRC), oversees and mentors a team providing services to older adults, ensuring compliance with agency standards and continuous quality improvement. This role includes staff supervision, guidance on complex cases, and active participation in program development, training, and process improvement initiatives.

Candidates we love: self-motivated and compassionate individuals looking to be part of a best-in-class organization, team players committed to providing superior service, and enthusiastic professionals excited to grow with an organization that values dedication, innovation, and collaboration.

Responsibilities

• Perform a full range of supervisory duties, including interviewing and hiring staff; assigning and prioritizing work; evaluating and managing performance; and leading, coaching, and mentoring team members.
• Provide technical assistance and clinical guidance to staff on complex, difficult cases, and advise staff on cases with ethical, clinical, and/or legal implications.
• Participate in goal development for the unit, team, and individual team members and ensure program or unit-specific compliance, productivity standards, and goal achievement.
• Prepare monthly data and narrative reports to summarize performance metrics, trends, compliance, policy changes, and other relevant updates.
• Participate in learning, training staff, and implementing NCQA standards within the ADRC.
• Participate in compliance audits and implement quality improvement strategies to ensure continued agency accreditation.
• Monitor and evaluate program processes, and guide the recommendation, development, coordination, and implementation of new or revised policies and procedures.
• Participate on management teams to address clinical issues, team development, caseload management, referrals, and quality assurance.
• Assist with new staff training, identify ongoing training needs for both team and individuals, and develop effective solutions to address them.
• Communicate clearly and promptly with staff, the Director, managers, and stakeholders.
• Lead and participate in best-practice committees, LEAN projects, and agency-wide initiatives to improve efficiency, quality, and stakeholder engagement.
• Represent the Agency in presentations to professional and community groups and pursue opportunities to collaborate with stakeholders and community partners.
• Accompany staff on home, institutional, and community visits to provide technical assistance and assess service appropriateness and quality as applicable.
• Follow the Code of Ethics for the applicable profession and practice within the scope of professional licensure.
• Perform other related duties as assigned by the ADRC Director and Clinical Manager.

Requirements

• Current licensure as a social worker (LSW, LISW) or registered nurse (RN) in the state of Ohio for clinical supervisor positions. Bachelor’s degree for non-clinical positions.
• Three years prior experience in home care for the elderly, Long Term Services and Supports, home health care, medical social work, geriatrics/gerontology, or other substitute as approved by the Ohio Dept. of Aging.
• Preference for at least two years of supervisory experience.
• Knowledge of disease processes, community resources, assessment, and case management.
• Experience with LEAN process improvement or other process improvement techniques preferred.
• Excellent verbal and written interpersonal and communication skills with ability to critically think in order to solve complex problems.
• Must have intermediate computer skills, including Microsoft Office applications and the ability to learn and effectively navigate all IT platforms and software programs used within the ADRC.
• Ability to lift up to 20 lbs.
• Must have a valid Ohio driver’s license, proof of auto liability insurance, and a car available during workdays.
• May have to be on-call Saturday mornings or weekday evenings when occasional after-hours assessments are being completed by staff.

Benefits

• A competitive salary
• A generous six-week PTO program with thirteen paid holidays
• A $750.00 investment in professional development through a substantial, annual training funds allotment
• A 401K program with a company match
• Medical, Dental, Vision Benefits options
• Mileage reimbursement
• Free parking