Adoption Specialist

About the role

Are you passionate about connecting adopters with pets and providing an excellent customer experience? As an Adoption Specialist, you will play a critical role in matching animals with customers looking to adopt. You will conduct animal meet and greets and facilitate a conversational adoption approach through open dialogue. This position holds an essential role in promoting animals by ensuring animal bios and photos are updated regularly and advocating for animals with longer term shelter stays by utilizing MCACC programs and processes.

Responsibilities

• Conduct animal adoption meet and greets and reviews information and adoption materials with potential adopters
• Greets and assists customers at the adoption counter, effectively addresses inquiries, and provides accurate information, all while maintaining a professional and helpful demeanor
• Performs accurate data entry including adoption processing, fee collection, entering animal, person, medical information, creating and updating animal bios and photos
• Maintains a kennel floor presence and actively engages with the general public and the animals to facilitate matchmaking
• Demonstrates excellent verbal and written skills, including clear and effective communication with others (staff, public, volunteers) that is professional, respectful and positive
• Ensures adoptions areas are clean and tidy throughout the day by mopping floors, wiping surfaces in meet and greet and lobby areas, and maintaining kennel signage/cards and play yards
• Conducts additional animal handling as needed, including restraint, walking, playgroups, and other duties
• Maintains and updates adoption packet information and supplies to ensure new adopters have all appropriate documentation and resources needed for their new pet
• Runs reports and performs related duties
• Provides support with kennel cleaning, animal evaluations, events, enrichment, and other duties as assigned

Requirements

• Two years of experience in a retail or similar customer service role
• High school diploma or GEDA combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

Other Requirements

• Candidates must be flexible and able to work all shifts, including starting as early as 8 am and finishing as late as 9 pm, working weekends and holidays
• Shelter leads are assigned on any shift, with any combination of days off, determined by the needs of the Department

Working Conditions

• Position is typically 50% office or administrative work and 50% outdoors
• Work is performed in a busy, often noisy, office setting within an animal shelter with close proximity to dogs and cats with unknown temperaments or behaviors
• You will also spend an equivalent amount of time outdoors, with exposure to extreme temperatures, wetness, humidity, and respiratory hazards
• In this role, you will be exposed to cleaning products used in animal shelters and the smells associated with animal housing
• While performing the duties of this job, the employee is regularly required to stand and walk on all types of surfaces that are sometimes slippery, uneven, and rough
• Erecting 20-25 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly

Selection Procedure

• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive