Admitting Worker (per diem)

About the role

The Admitting Representative works under the supervision of the Patient Access Services Manager.

Responsibilities

• Greet and identify patients
• Check-in patients
• Register patients
• Cook up escort services upon arrival for services
• Gather and enter demographic and financial information into the computer system quickly and accurately
• Collect and post cash as needed
• Provide superior customer service and maintain a high degree of professionalism
• Utilize various hospital information systems to communicate with patients and visitors
• Effectively respond to inquiries
• Comply with all guidelines put forth by the Medical Center Policies and Procedures

Requirements

• High school diploma or GED or equivalent
• Demonstrated strong customer service skills
• Prior experience in healthcare, insurance-related, or comparable level
• Able to multitask and prioritize
• Able to follow instructions; work quickly and accurately in a fast-paced environment
• Basic PC skills and proficiency in Microsoft Office, typing 30 wpm
• Articulate and concise oral communication and the ability to write clearly and concisely
• Able to work collaboratively with a culturally diverse staff and patient/family population
• Able to work independently with minimum supervision
• Able to work onsite in Oakland

Preferences

• Two (2) years of recent experience in hospital registration and/or admission procedures
• Basic knowledge of Medical Terminology
• Knowledge of government program regulations, Medicare, MIA, CCS, and other third-party payors