Admitting Representative - Per Diem

POSITION SUMMARY

Pay range: $23.61/hr - $32.83/hr
Please note: Candidates must be able to complete training on day shifts for 6-8 weeks before starting their per diem scheduling.

About the role

The Admitting Representative is a unique role that welcomes the patient into the care delivery setting, providing direction and assistance while ensuring customer satisfaction by offering solutions to patient/visitor concerns and demonstrating knowledge and skills necessary to communicate with diverse populations.

Responsibilities

• Accurately completes compliance documentation for patient admissions as required according to patient service, payer requirements and hospital policy.
• Obtains signatures on applicable registration documentation.
• Registers according to physician’s orders.
• Maintains equipment and reports failure promptly to facilitate repairs.
• Attends department and other meetings.
• Collections co-pay/deductible/deposit per EMTALA laws & organization policy and drops off money on a timely manner.
• Scans insurance card(s) and picture ID of each patient into the account.
• Verifies insurance using electronic insurance verification systems.
• Completes registration auditing as needed.
• Maintains resource documents (i.e. procedure manuals, reference books, user manuals, etc.) and knows how to look up a policy online.
• Asks patient for all information and keys accurate patient demographics.
• Distributes workers compensation documents as required by payers.
• Responds to customer needs in person and over the telephone in a courteous and constructive manner.
• Maintains integrity of the safe and its contents.
• Monitors alarms and reports alarm to engineering staff or pages overhead as necessary.
• Performs downtime procedures.
• Performs functions of PBX operator (switchboard) as needed.
• Arranges patient transportation as needed.
• Performs patient, visitor and employee medical screening as needed.

Qualifications

Education: Required N/A
Preferred High school diploma or equivalent.
Experience: Required Six (6) months of work experience in a medical office setting, including high volume direct patient contact, or one (1) year of work experience in a high-volume direct public contact position.
Preferred Previous Electronic Medical Records (EMR) experience.

Skills

• Maintains competency in multiple work areas.
• Communicates effectively with pediatric, adolescent, adult, and geriatric customers based on principles of growth and development and life stages.
• Basic computer keyboarding skills including typing of 30-45 wpm.
• Strong relationship building skills with patients, providers, staff, management.
• Exceptional customer service, interpersonal and patient advocacy skills.
• Demonstrated evidence of strong written and verbal communication skills.
• Ability to manage competing priorities.
• Ability to meet deadlines and urgent patient and organization needs.
• Ability to work independently.
• Willing to serve as a positive and professional role model.
• Proven record of reliable attendance, punctuality, and successful performance with past and present employers.
• Able to perform the essential functions of the position with or without accommodation.
• Flexibility to work every other weekend (for On Call positions only).
• Preferred Bilingual skills a plus.

Benefits

Not specified

Pay

$23.61/hr - $32.83/hr

Schedule

Per diem scheduling