Admitting Representative

POSITION SUMMARY

Pay range: $22.87/hr - $31.80/hr
Schedule: Monday through Friday, 0800-1630. This schedule may be adjusted to meet the needs of the organization.

About the role

The Admitting Representative is a unique role that welcomes the patient into the care delivery setting, providing direction and assistance while ensuring customer satisfaction by offering solutions to patient/visitor concerns and demonstrating knowledge and skills necessary to communicate with diverse populations.

Responsibilities

• Accurately completes compliance documentation for patient admissions as required according to patient service, payer requirements and hospital policy.
• Obtains signatures on applicable registration documentation.
• Registers according to physician’s orders.
• Maintains equipment and reports failure promptly to facilitate repairs.
• Attends department and other meetings.
• Collections co-pay/deductible/deposit per EMTALA laws & organization policy and drops off money on a timely manner.
• Scans insurance card(s) and picture ID of each patient into the account.
• Verifies insurance using electronic insurance verification systems.
• Completes registration auditing as needed.
• Maintains resource documents (i.e. procedure manuals, reference books, user manuals, etc.) and knows how to look up a policy online.
• Asks patient for all information and keys accurate patient demographics.
• Distributes workers compensation documents as required by payers.
• Responds to customer needs in person and over the telephone in a courteous and constructive manner.
• Maintains integrity of the safe and its contents.
• Monitors alarms and reports alarm to engineering staff or pages overhead as necessary.
• Performs downtime procedures.
• Performs functions of PBX operator (switchboard) as needed.
• Arranges patient transportation as needed.
• Performs patient, visitor and employee medical screening as needed.

Qualifications

• Required: Six (6) months of work experience in a medical office setting, including high volume direct patient contact, or one (1) year of work experience in a high-volume direct public contact position.
• Prior Electronic Medical Records (EMR) experience is preferred.

Skills

• Maintains competency in multiple work areas.
• Communicates effectively with pediatric, adolescent, adult, and geriatric customers based on principles of growth and development and life stages.
• Basic computer keyboarding skills including typing of 30-45 wpm.
• Strong relationship building skills with patients, providers, staff, management.
• Exceptional customer service, interpersonal and patient advocacy skills.
• Demonstrated evidence of strong written and verbal communication skills.
• Ability to manage competing priorities.
• Ability to meet deadlines and urgent patient and organization needs.
• Ability to work independently.
• Willing to serve as a positive and professional role model.
• Proven record of reliable attendance, punctuality, and successful performance with past and present employers.
• Able to perform the essential functions of the position with or without accommodation.
• Flexibility to work every other weekend (for On Call positions only).

Additional Posting Information

Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.