Admitting Registrar

Samaritan Health Services · Albany, OR · 1 wk ago

HealthcareFull-time

Department Description

The Registration/Access teams at Samaritan Health Services work closely with patients from the moment the patient walks into the facility. We carefully and thoroughly check demographic information and serve as a gateway to the patient’s services within our facility. We are often the first person patient’s encounter upon arrival and we excel at making sure their visit starts with a friendly smile and a positive interaction.

Summary

Interviews and registers patients for all outpatient and inpatient services according to Patient Registration policies and procedures as well as state and federal regulations.

Experience & Education

High school diploma or equivalent required
One (1) year Admitting Switchboard experience in a health care setting preferred
Two (2) years direct customer service experience preferred

Knowledge, Skills & Abilities

Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Communication: Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss quality issues. Ability to perform group presentations and listen to and understand complex information and ideas.
Stress tolerance/Self control: Ability to maintain patience and composure, control emotions, set clear boundaries and moderate high stress, difficult situations.
Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
Adaptability/Flexibility: Ability to respond quickly and appropriately to urgent medical situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt treatment to offer best possible care to patients.
Problem Solving: Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.

Physical Demands

Rarely (1-10% of the time): Climb stairs, walk on incline, lift floor to waist (20-40 lbs), lift knee to chest (20-40 lbs), carry 1-handed (0-20 lbs), carry 2-handed (0-20 lbs), squat static, squat repetitive, kneel on knees, pull (0-20 lbs force)

Frequently (11-33% of the time): Lift waist to eye (0-20 lbs), lift overhead (0-20 lbs), bend forward at waist, push (0-20 lbs force), stand, walk level surface, lift floor to waist (0-20 lbs), rotate trunk while sitting, rotate trunk while standing, reach forward, reach upward