Admitting Registrar

About the role

Interviews and registers patients for all outpatient and inpatient services according to Patient Registration policies and procedures as well as state and federal regulations.

Department description

The Registration/Access teams at Samaritan Health Services work closely with patients from the moment they walk into the facility. They carefully and thoroughly check demographic information and serve as a gateway to the patient’s services within the facility. Registration/Access staff are often the first person patients encounter upon arrival and excel at making sure their visit starts with a friendly smile and a positive interaction.

Requirements

• High school diploma or equivalent required
• One (1) year Admitting/Switchboard experience in a health care setting preferred
• Two (2) years direct customer service experience preferred

Knowledge, skills, and abilities

• Customer Service: Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Communication: Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss quality issues; ability to perform group presentations and listen to and understand complex information and ideas
• Stress tolerance/Self control: Ability to maintain patience and composure, control emotions, set clear boundaries, and moderate high stress and difficult situations
• Confidentiality: Knowledge of state and federal (HIPAA) laws pertaining to confidentiality of protected health information; ability to comply with laws and maintain confidentiality of patient information
• Adaptability/Flexibility: Ability to respond quickly and appropriately to urgent medical situations that may arise with high risk or diverse patient populations; ability to adjust actions in relation to others and adapt treatment to offer best possible care to patients
• Problem Solving: Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options, and implement solutions

Physical demands

• Lift (Floor to Waist: 0"–36"): 20–40 lbs (Rarely)
• Lift (Knee to Chest: 24"–54"): 20–40 lbs (Rarely)
• Carry (1-handed): 0–20 lbs (Rarely)
• Carry (2-handed): 0–20 lbs (Rarely)
• Squat (Static): (Rarely)
• Squat (Repetitive): (Rarely)
• Kneel (on knees): (Rarely)
• Pull (0–20 pounds force): (Rarely)
• Lift (Waist to Eye: up to 54"): 0–20 lbs (Rarely)
• Lift (Overhead: 54" and above): 0–20 lbs (Rarely)
• Bend Forward at Waist: (Frequently)
• Push (0–20 pounds force): (Frequently)
• Stand: (Continually)
• Walk (Level Surface): (Continually)
• Lift (Floor to Waist: 0"–36"): 0–20 lbs (Continually)
• Rotate Trunk (Sitting): (Continually)
• Rotate Trunk (Standing): (Continually)
• Reach (Forward): (Continually)
• Reach (Upward): (Continually)
• Pinch (Fingers): (Continually)
• Grasp (Hand/Fist): (Continually)
• Sit: (Continually)
• Finger Dexterity: (Continually)
• Manual Dexterity (Hands/Wrists): (Continually)