Admitting Clerk

About the role

The Clerk Admit/Registration collects demographics and insurance information from the patient while activating the patient encounter for medical treatment. Utilizes various systems, assesses each account-related concern, and resolves issues about registration and insurance matters. Provides superior customer service and adheres to the productivity, accuracy, and performance measures established for the department.

Responsibilities

• Interviews the patient/patient representative for Direct Admissions, Outpatient Services, Ambulatory Surgery, Minor Surgery, and/or procedures performed in all ancillary departments and directs patients to appropriate departments.
• Performs correct and accurate data entry of patient demographic information and medical insurance.
• Notifies insurance companies of admissions to the hospital to ensure patient coverage, service coverage, minimized denials and appeals, and expedited payments.
• Reviews registration data for accuracy and satisfies delinquent data for quality assurance.
• Handles the printing and distribution of Admission/Registration forms, face sheets, labels, and NY State and Federally mandated forms to patients or nursing units as appropriate.
• Obtains witnessing signatures for insurance assignments and guarantor statements.
• Makes changes to patient information when required in a timely manner.
• Collects all required payments for service and processes and submits payments in US Bank.
• Processes and submits payments for posting to the Financial Counselor.
• Handles answering telephones promptly, efficiently, and professionally.
• Maintains a quiet, calm, and clean professional office environment.
• Identifies and registers all patients of all age groups: newborns, pediatrics, adolescents, adults, and geriatrics.
• Directs and/or escorts patients to areas for their services.
• Deals with distraught parents who are admitting their child/children.
• Completes all online education modules and attends department trainings.
• Reviews Work Patient accounts that fall on Work Queues to ensure proper billing and statistical reporting.
• Performs other duties as assigned.

Requirements

• 1-2 years of healthcare experience preferred.
• Knowledge of medical terminology preferred.
• Medical insurance experience preferred.
• High School diploma or GED required.

Other

If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.