Admitting Clerk

About the role

The Admitting Clerk collects demographics and insurance information from the patient while activating the patient encounter for medical treatment. Utilizes various systems, assesses each account‑related concern and resolves issues about registration and insurance matters. Provides superior customer service and adheres to the productivity, accuracy and performance measures established for the department.

Responsibilities

• Interview the patient or patient representative for Direct Admissions, Outpatient Services, Ambulatory Surgery, Minor Surgery, and procedures performed in all ancillary departments, and direct patients to the appropriate departments.
• Perform correct and accurate data entry of patient demographic information and medical insurance.
• Notify insurance companies of admissions to ensure coverage, minimize denials and appeals, and expedite payments.
• Review registration data for accuracy and resolve delinquent data for quality assurance.
• Handle printing and distribution of Admission/Registration forms, face sheets, labels, and NY State and federally mandated forms to patients or the nursing unit as appropriate.
• Obtain witnessing signatures for insurance assignments and guarantor statements.
• Make changes to patient information promptly when required.
• Collect all required payments for service and process and submit payments in US Bank.
• Process and submit payments for posting to the Financial Counselor.
• Answer telephones promptly, efficiently, and professionally.
• Maintain a quiet, calm, and clean professional office environment.
• Identify and register patients of all age groups: newborns, pediatrics, adolescents, adults, and geriatrics.
• Direct and/or escort patients to areas for their services.
• Assist distraught parents who are admitting their child/children.
• Complete all online education modules and attend department trainings.
• Review work patient accounts that fall on Work Queues to ensure proper billing and statistical reporting.
• Perform other duties as assigned.

Qualifications

• 1–2 years healthcare experience preferred.
• Knowledge of the medical field preferred.
• Medical insurance experience preferred.
• High school diploma or GED required.
• May be exposed to human blood and other potentially infectious materials; required to exercise universal precautions, use personal protective equipment, and follow infection control policies.