Admissions Specialist (CSR, DARC, RSS) - Behavioral Health

Job Summary

Answers and triages calls coming into the Admission center. Processes referrals and requests for service from prospective clients and professionals, directs requests to the most appropriate level of care. Responsible for bed management for Rushford residential programs with a focus on excellent internal and external customer service.

Job Responsibilities

• Trips clinical needs of callers/referrals using a scripted Rushford screening tool and decision tree to direct prospective clients to the most appropriate residential or ambulatory level of care for assessment services.
• Listens for urgency & crisis to coordinate and/or involve emergency services as necessary.
• Partners with physicians and clinical leadership in the communication of clinical issues related to client placement/flow.
• Schedules ambulatory and residential assessments, adhering to Rushford standards for emergent, urgent, and routine needs.
• Focuses on efficient bed management to ensure open beds are filled as soon as possible.
• Processes direct referrals from professionals with attention to medical acuity, psychiatric stability, and prescribed medications.
• Accurately collects and enters demographic and insurance information from prospective client and/or referral sources into business software.
• Verifies eligibility and benefits on the Department of Social Services Website and Availity or other web sites for commercial providers.
• Maintains point of clinical contact with outside referral sources to secure clinical information regarding pending transfer activity and resultant client placement needs.
• Achieves seamless delivery of services by appropriately involving colleagues, physicians, nurses and other staff to ensure commitment, communication and cross-functional linkage.
• Collaborates with Admission and Program Managers to achieve utilization goals and ensure availability and accuracy of intake appointments and access to services.
• Effectively manages bed resources to support client demand.
• Serves as point of contact to communicate with physicians and nurses regarding availability of direct admissions and transfers to support timely placement.
• Supports unit/department management in the facilitation of inter- and intra-unit problem resolution.
• PARTNERS WITH CLINICAL LEADERSHIP AND MANAGEMENT TO DEFINE, REDUCE, AND ELIMINATE PROCESSES THAT MAY NEGATIVELY AFFECT CLIENT THROUGHPUT/EFFICIENT DELIVERY OF CARE AND IMPLEMENT IMPROVEMENTS.
• "STUDY AND ADJUST" EACH CHANGE TO ACHIEVE COST EFFECTIVENESS AND DESIRED RESULT.
• Increase effective bed capacity by identifying barriers in bed assignment processes and collaborate with clinical management in the resolution of these issues.
• DOCUMENTS AND REPORTS ON TIMELINESS OF CLIENT PLACEMENT ACTIVITIES AND ISSUES OF CONCERN RELATED TO EFFICIENT THROUGHPUT.
• PULLS CLIENT FORWARD AS UNEXPECTED BEDS BECOME AVAILABLE.
• MONITORS CLINICAL AND FISCAL GOALS AND OBJECTIVES TO ADDRESS SPECIFIC ISSUES AND SUPPORT THROUGHPUT EFFORTS.
• DEVELOPS EFFECTIVE RELATIONSHIPS WITH TRANSPORTATION OPTIONS TO ENHANCE CLIENT FLOW AND BED MANAGEMENT.
• PERFORMS OTHER RELATED DUTIES AS REQUIRED.

Qualifications

• Associate's degree or equivalent experience
• Certified Addiction Counselor (CAC) preferred
• Bachelor's degree in human services, social work, or related field is preferred
• 2-4+ years of customer service experience
• Experience in a mental health/substance abuse facility is preferred
• Office experience is preferred
• Knowledge of drug and alcohol treatment or disease concept of addiction preferred
• Demonstrated computer skills with working knowledge of Microsoft Office products
• Demonstrated organizational and multi-tasking skills
• Good interpersonal/written communication skills
• Ability to perform duties with minimal direction

Benefits

Medical and dental benefits
401(k) plan with employer match
Generous paid time off with accrual starting on the date of hire, including seven paid holidays
Additional voluntary benefits as well as employee discount programs