Admissions Specialist-637872

Work Schedule: Monday through Thursday, 8:00 am–6:00 pm, Friday 8:00 am–5:00 pm, with occasional evenings and weekends.

About the role

The Admission Specialist is responsible for responding to student inquiries via in-person, phone, email, or other communication methods. The role evaluates each potential student’s application documentation—including testing, prior work transcripts, residency, and proficiency in English, Writing, and Math—to determine eligibility for admission to OSU-OKC in accordance with established state and university policy. The specialist provides front-line relationship management, accurately representing the applicant to supervisors and supporting departments, and manages ongoing relationships using the customer relationship management system and corresponding system of record. Using all provided information, the individual makes the final decision on admissions and placement, clearly and promptly communicating outcomes to the student.

Responsibilities

• Ensure institutional compliance with university and OSRHE policies in the presentation, evaluation, and acceptance of each student.
• Process applications for admission within operational systems following strict data standards guidelines.
• Maintain a current understanding of federal, state, and institutional policies, procedures, and processes, and professionally communicate these to faculty, students, and staff.
• Review, assess, and document transcripts, applying curriculum review and determining course equivalencies.
• Review and document standardized acceptance tests, scores, and/or prior learning to determine program acceptance and placement; evaluate and calculate prior learning and proficiency in English, Writing, and Math for secondary and post-secondary applicants.
• Evaluate and verify support documents to determine international and in-state/out-of-state residency.
• Serve as liaison between the applicant and supporting departments to ensure accurate representation in the admission decision.
• Ensure all applicants receive accurate, timely, and regular communication to maintain confidence in the application process and admission decision.
• Document all work in the customer relationship management system and university system of record; image and store all information to create the student electronic file, following document verification and destruction schedules in compliance with state historical record management policies.
• Retain accurate student records and maintain student confidentiality in accordance with FERPA.
• Assist in campus-wide retention efforts as applicable.
• Participate in departmental documentation and process improvement efforts.
• Complete all mandatory training and participate in a minimum of two professional development opportunities each year.
• Perform other duties as assigned.

Requirements

• Associate’s degree or equivalent related experience.
• Minimum of three years of progressively responsible work experience.
• Customer service-oriented individual with office experience in a fast-paced environment.
• Experience understanding policy and applying knowledge to render accurate decisions.

Skills

• Ability to handle multiple tasks and prioritize effectively.
• High degree of integrity; ability to work in a sensitive, confidential, and professional environment.
• Ability to manage multiple priorities imposed by frequent deadlines, peak workloads, and public/student contact, and adapt to change.
• Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively—both verbally and in writing—to exchange information, give/receive instructions, and respond to inquiries appropriately with students, faculty, staff, and community partners.
• Demonstrated knowledge of office technologies including office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Outlook), and CRM systems.
• High degree of initiative to work independently and collaborate in a team environment.
• Accurate typing/data entry skills and demonstrated attention to detail.
• Ability to use analytical and critical thinking skills to interpret written policies and procedures and make appropriate, logical recommendations with documented reasoning.
• Ability to perform basic math functions.
• Experience and confidence speaking in front of students.
• Passion for assisting students with educational endeavors and representing the OSU-OKC and OSU brand with positivity and professionalism.
• Demonstrated history of ethical and professional behavior.

Preferred Qualifications

• Bachelor’s degree.
• Previous work experience in a college admissions office or related field.
• Previous experience managing and maintaining records through databases and/or electronic communication tools.

Hiring Range: $15.52 – $16.14 per hour

Work Conditions: Must be able to work a flexible schedule including some evenings and weekends. Work is performed in an office environment with significant public contact via in-person, telephone, email, and various communication platforms. Position requires repetitive desk-to-counter mobility.

Physical Requirements: Duties require extended periods of sitting, talking, and listening; extensive use of computers, telephones, and other office equipment. Requires possible lifting of up to 25 lbs. (If an object weighs more than 45 lbs., OSU-Oklahoma City requires a two-person lift).