Admissions Representative (West Coast Schedule)

Purpose of the Position

Do you have a passion for helping others achieve their goals and overcome challenges? Are you confident speaking with different types of people? Does high-energy describe your personality? Are you a good listener and a patient problem solver? If you answered yes to these questions, then you might be a perfect fit for the Online Admissions Representative position at Ultimate Medical Academy (UMA).

Key Responsibilities

• Follows admissions criteria for all perspective students in accordance with all school and company policies and procedures, all applicable federal and state regulations, and all accrediting agency standards and requirements.
• Contacts potential students utilizing most appropriate method of contact (e.g., phone, email, etc.) to set up information session.
• Conducts interviews of prospective students while gauging interest level, area of study, time and availability, etc.
• Serve as liaison between prospective student and Admissions on their initial visit to the school
• Contact graduates, previously cancelled students, and students scheduled to start in classes to provide program opportunities and assess class readiness.
• Use Interaction Client to efficiently respond to student inquiries through inbound and outbound phone calls, emails, and other forms of approved communication.
• Evaluates prospective students based on his/her needs, desire, interests, qualifications, motivations, commitments, and determinations in a qualitative manner.
• Completes and maintains all required paperwork (e.g., enrollment, transfer requests, etc.) and data entry in an accurate, timely, and compliant manner.
• Refers students as appropriate to Student Finance and/or correct department.
• Schedules appointments for campus tours.
• Follows all training and guidance as provided by the Director of Admissions.

Work Experience, Skills & Abilities

• Minimum of a high school diploma or equivalent.
• Minimum of 2 years of previous experience in education, customer service, sales, or related field.
• Support diverse and inclusive work environment
• Upholds all compliance standards by performing job duties while acting in accordance with all school and company policies and procedures, all applicable federal and state regulations and all accrediting agency standards and requirements.
• Ability to be customer-centric by ensuring each prospective student has his/her needs met while developing and building collaborative relationships.
• Ability to uncover the needs, desires, and strengths of prospective students and help them select a program that best matches those requirements
• Manages work time effectively by ensuring all work is completed in a timely and efficient manner.
• Presents information in a factual and ethical manner to prospective students and others regarding school's programs, tuition, fee schedules, refund policy, payment plans and other college policies and procedures which impact students.
• Strives to be a team player by working effectively in a team environment and within and across Ultimate Medical Academy departments.

Work Environment/Physical Demands

This is a full-time remote position, with only occasional, planned onsite or travel requirements. Home office set up, quiet place to work, ability to be on camera, and ability to hard wire into high-speed internet connection. May require setup of computer equipment; accommodation consideration available upon request. Flexibility to work evenings and weekends, as needed.

Benefits

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection

Qualifications

• Minimum of a high school diploma or equivalent.
• Minimum of 2 years of previous experience in education, customer service, sales, or related field.
• Support diverse and inclusive work environment
• Upholds all compliance standards by performing job duties while acting in accordance with all school and company policies and procedures, all applicable federal and state regulations and all accrediting agency standards and requirements.
• Ability to be customer-centric by ensuring each prospective student has his/her needs met while developing and building collaborative relationships.
• Ability to uncover the needs, desires, and strengths of prospective students and help them select a program that best matches those requirements
• Manages work time effectively by ensuring all work is completed in a timely and efficient manner.
• Presents information in a factual and ethical manner to prospective students and others regarding school's programs, tuition, fee schedules, refund policy, payment plans and other college policies and procedures which impact students.
• Strives to be a team player by working effectively in a team environment and within and across Ultimate Medical Academy departments.

Pay

Anticipated starting salary is based on experience and qualifications. Compensation Range: $20 - $20 USD

Schedule

West Coast Schedules - specific to those residing in UT, NV, AZ, NM
Sunday-Thursday:
- Sunday shift will always be 11am - 8pm EST
- Monday - Thursday will be 12pm - 9pm EST

Values

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody.
ACT WITH INTEGRITY
CHAMPION STUDENT OUTCOMES
COMMIT TO TEAM MEMBER SUCCESS
Pursue Results with Purpose
Have Fun. Build Energy
Work As One