Admissions Representative

About the role

The Online Admissions Representative position at Ultimate Medical Academy (UMA) is open to individuals with a passion for helping others and a background in education, customer service, sales, or a related field. The role involves conducting admissions activities with integrity and adherence to state, federal, and UMA policies and procedures.

Responsibilities

• Follows admissions criteria for all prospective students in accordance with all school and company policies and procedures, as well as applicable federal and state regulations and accrediting agency standards and requirements.
• Contacts potential students using various methods (phone, email, etc.) to set up information sessions.
• Conducts interviews of prospective students to gauge interest, area of study, time and availability, etc.
• Serves as a liaison between prospective students and the Admissions team during their initial visit to the school.
• Contact graduates, previously cancelled students, and students scheduled to start in classes to provide program opportunities and assess class readiness.
• Uses Interaction Client to efficiently respond to student inquiries through various forms of communication.
• Evaluates prospective students based on their needs, desires, interests, qualifications, motivations, commitments, and determinations in a qualitative manner.
• Completes and maintains all required paperwork and data entry in an accurate, timely, and compliant manner.
• Refers students as appropriate to Student Finance and/or the correct department.
• Schedules appointments for campus tours.
• Follows all training and guidance provided by the Director of Admissions.

Requirements

• Minimum of a high school diploma or equivalent.
• Minimum of 2 years of previous experience in education, customer service, sales, or related field.
• Supports a diverse and inclusive work environment.
• Upholds all compliance standards by performing job duties while adhering to all school and company policies and procedures, all applicable federal and state regulations, and all accrediting agency standards and requirements.
• Ability to be customer-centric by ensuring each prospective student's needs are met while developing and building collaborative relationships.
• Ability to uncover the needs, desires, and strengths of prospective students and help them select a program that best matches those requirements.
• Manages work time effectively by ensuring all work is completed in a timely and efficient manner.
• Presents information in a factual and ethical manner to prospective students and others regarding school's programs, tuition, fee schedules, refund policy, payment plans, and other college policies and procedures which impact students.
• Strives to be a team player by working effectively in a team environment and within and across Ultimate Medical Academy departments.

Qualifications

• Associates degree or higher.
• 3 years of direct sales and/or customer service experience.
• Typing skills of 40 words per minute or more.

Skills & Abilities

• Supports a diverse and inclusive work environment.
• Upholds all compliance standards by performing job duties while adhering to all school and company policies and procedures, all applicable federal and state regulations, and all accrediting agency standards and requirements.
• Ability to be customer-centric by ensuring each prospective student's needs are met while developing and building collaborative relationships.
• Ability to uncover the needs, desires, and strengths of prospective students and help them select a program that best matches those requirements.
• Manages work time effectively by ensuring all work is completed in a timely and efficient manner.
• Presents information in a factual and ethical manner to prospective students and others regarding school's programs, tuition, fee schedules, refund policy, payment plans, and other college policies and procedures which impact students.
• Strives to be a team player by working effectively in a team environment and within and across Ultimate Medical Academy departments.

Benefits

• Medical (including prescription)
• Dental
• Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection

Pay

Anticipated Starting Salary Is Based On Experience And Qualifications. Compensation Range $20—$20 USD

Schedule

This is a full-time remote position, with only occasional, planned onsite or travel requirements.

Our Values

• ACT WITH INTEGRITY
• CHAMPION STUDENT OUTCOMES
• COMMIT TO TEAM MEMBER SUCCESS
• PURSUE RESULTS WITH PURPOSE
• HAVE FUN. BUILD ENERGY
• WORK AS ONE