Admissions Representative PRN

About the role

Interface with visitors, patients, family, and physicians on phone and in person for patient admission to Baylor Scott & White Surgical Hospital Las Colinas.

Qualifications

• High School diploma or equivalent
• BLS required

Required Experience

• Minimum 1-year customer service experience
• Previous medical office or hospital experience preferred

Skills

• Basic computer skills
• Good communication and people skills
• Basic office skills
• Excellent telephone skills – ability to screen incoming calls, adequately respond to telephone inquiries
• Ability to maintain the confidentiality and security of sensitive, privileged communications and work product
• Ability to utilize Electronic Health Care Record system for documentation to patients account/records

Responsibilities

• Performs clerical duties involved with admission of patients, keeping delays to a minimum
• Ensures identification, insurance and all Admissions paperwork is accurate and scanned into the PAS system
• Directs patient to appropriate area upon arrival
• Ensures patient is registered and marked properly in the PAS system
• Understands how to add a walk-in or direct admit into the PAS system
• Prepares charts/packets as assigned
• Expedites patient complaints and concerns promptly to correct department
• Answers incoming calls, responding correctly or transferring as needed
• Assists with distribution of messages
• Responds promptly when code is alerted
• Logs payments, maintains daily and balance cash drawer
• Completes Beginning and End of Shift duties
• Maintains organized and cleanliness appearance of lobby areas
• Other duties as assigned (to include Lead Representative duties if applicable)

Benefits

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation