Admissions Representative

Admissions Representative: Are you a high-energy, goal-driven professional who thrives in a performance-based environment and enjoys helping others take the next step toward their future? The demand for skilled healthcare professionals has never been greater—and the shortage continues to grow. At Stanbridge University, we are committed to preparing the next generation of healthcare professionals who will make a meaningful impact in their communities. As an Admissions Representative, you will play a critical role in that mission by guiding prospective students from initial inquiry through enrollment. This is a KPI-driven role where success is measured by activity, engagement, and enrollment outcomes, with clear performance expectations aligned to individual, team, and institutional goals. It is ideal for individuals who thrive in a fast-paced, goal-oriented environment and take ownership of their work while delivering a high-quality, student-centered experience. Essential Functions: Student Engagement & Admissions Guidance: This role owns the full lifecycle of prospective student engagement, from initial inquiry through enrollmentRespond to phone, web, and in-person inquiries in a timely and professional mannerBuild rapport with prospective students and identify their educational and career goalsSchedule and conduct admissions interviews, providing clear, accurate, and complete information about programs and the admissions processGuide prospective students through the decision-making and enrollment processPresent program content, length, academic requirements, and career outcomes in alignment with university standards Evaluation & Process Management: Evaluate applicants' educational background and career objectives to determine appropriate program fitAdminister and communicate admissions assessment results, including coordinating retake opportunities as neededEnsure all admissions activities comply with institutional policies and accrediting, state, and federal regulationsProvide approved student outcomes and institutional data to prospective students Operations & Collaboration: Accurately track and manage all activity within CRM systems, including leads, calls, appointments, interviews, and enrollmentsCoordinate with Financial Aid, Student Services, and Academic departments to support the admissions and onboarding processUtilize all available tools and systems, including databases, phone systems, and internal platformsProvide feedback to the Director of Admissions regarding trends, challenges, and process improvementsAttend departmental meetings, graduation ceremonies, and university events as required Professional Standards & Service: Foster a professional and respectful environment aligned with the university's mission and valuesDeliver outstanding customer service to all prospective students and university stakeholdersMaintain performance standards as measured by activity, outcomes, and quality of interactionsContinue progress toward individual, departmental, and institutional goalsPerform other duties as assigned Performance Expectations: Consistently meet or exceed defined KPIs, including outreach activity, scheduled interviews, follow-ups, and enrollmentsManage a structured pipeline of prospective students from inquiry through enrollmentMaintain accurate, timely, and compliant documentation of all admissions activityDeliver a high-quality, student-centered admissions experience aligned with university standardsDemonstrate accountability for individual performance and contribution to team and campus enrollment goals Who Thrives in This Role: Professionals who can manage high volumes of outreach and follow-up while maintaining quality and complianceStrong communicators who can quickly build trust and guide meaningful conversationsOrganized professionals who can manage multiple leads and priorities simultaneouslyGoal-oriented individuals who take accountability for outcomesProfessionals motivated by helping others achieve educational and career successTeam players who collaborate effectively across departmentsIndividuals who thrive in a KPI-driven environment and take ownership of meeting activity and enrollment expectationsResilient professionals who can maintain consistency, persistence, and a positive approach in a performance-driven environment Qualifications: Bachelor's degree from an accredited college or university2+ years of experience in admissions, higher education, or a customer-facing roleExperience working in a goal-driven or performance-based environment preferredKnowledge of higher education regulations and compliance standards is a plusExcellent oral, written, and interpersonal communication skills in a culturally diverse environmentProficiency with CRM systems and standard office technology Compensation: $30.00 - $35.00 per hourCompensation is based on education, experience, and internal equity considerationsThis is a performance-driven role with clearly defined KPIs and expectations; compensation is hourly and not commission-based, providing stability while reinforcing consistent performance and contribution to team outcomes Conditions of Employment: A job-related assessment may be required during the interview process Must be able to perform each essential duty satisfactorily and be physically present in the office (unless otherwise noted) Employment Authorization: Applicants must be legally authorized to work in the United States. Stanbridge University does not provide employment-based immigration sponsorship or participate in employer-sponsored or employer-dependent work authorization programs Sponsorship: Sponsorship now or in the future could include having Stanbridge University sponsor, complete employer documentation, provide attestations or training plans, or otherwise participate in a work-authorization or employment-based immigration program in order for an individual to begin or continue employment. Stanbridge University does not provide any such sponsorship Employment verification will be conducted to validate work experience per accreditation standards Offers of employment are contingent upon the successful completion of a background check. Official transcripts are required prior to hire. Degrees earned outside the United States must be evaluated by a recognized credential evaluation service to determine U.S. degree equivalency and applicable subject-area coursework. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions Work Environment: Standard office, classroom, lab, or clinical settingDuties are typically performed while sitting at a desk or computer workstationSubject to frequent interruptions, noise, and demanding timelines Physical Demands: Regularly sits for extended periodsProficient in using electronic keyboards and office equipmentEffective verbal communication via phone and in personAbility to operate computers and standard office equipmentAble to lift, carry, and/or move objects weighing 10-25 pounds as needed Employee Benefits: Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k)Exciting university eventsSeasonal health and wellness initiativesWork/Life Balance programsOnsite wellness programLife Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity) Institutional Values: Diversity and Inclusion: Stanbridge University is committed to fostering an inclusive learning environment that reflects diverse backgrounds and perspectivesInnovation and Technology: We integrate advanced technology and hands-on learning to enhance student outcomesCommunity Engagement: Through initiatives such as Stanbridge outREACH, students contribute to local and global communities Equal Opportunity Employer: Stanbridge University is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and do not discriminate on any protected basis. All qualified applicants are encouraged to apply.