Admissions Representative

About the University

South University provides a warm, supportive learning environment that encourages you to join a community of faculty, staff, and students eager to play a role in helping you achieve your professional goals, on campus and online. With a 125-year history, South University is a place where you can make a difference in the lives of students eager to learn and grow.

Benefits

• Medical, dental, and vision insurance (includes domestic partner coverage)
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Tuition Assistance Program
• Long-term and short-term disability insurance
• Life insurance
• Employee Assistance Program
• 401K match
• Paid Time Off
• 12 paid holidays

About the Role

Responsible for recruiting qualified applicants for admission to the University in accordance with state and federal accreditation and institutional policies and regulations, consistent with the highest ethical standards. The Admissions Representative manages time and inquiry resources to generate interest in our programs, conducts a high volume of prospective phone contacts to secure appointments, and facilitates interview activities. This role includes follow-up with unresolved interviewees and future class applicants, and collaboration with Student Support Services to ensure student success and matriculation.

Responsibilities

• Accurately and completely explain educational programs, expected outcomes, student services, and financial considerations to students, parents, and educators.
• Manage inquiries to achieve prompt contact and meet weekly performance goals using approved recruitment policies and formats.
• Make prompt, effective contact with inquiries and redirect unqualified candidates based on incompatible career goals.
• Secure new inquiries (Personally Developed Referrals) by asking phone and in-person contacts about referrals of others who may be interested in programs offered.
• Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine the appropriateness of candidates based on career goal compatibility.
• Accurately forecast projected new students periodically for admissions leadership.
• Conduct follow-up meetings, at a minimum of monthly, with all applicants to ensure successful matriculation.
• Assist other personnel and departments with data collection and problem-solving.
• Participate in recruitment and enrollment activities, including open houses, regional presentations, training sessions, orientation programs, career days, community outreach, and employer partnerships.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in business or a related field and one year of successful admissions or sales experience, OR associate’s degree and three years of successful admissions or sales experience. (Salary level will be based on degree level.)

Skills

• Sincere interest in helping others achieve life goals.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with both faculty and student populations.
• Superior organizational and problem-resolution skills.
• Goal-oriented and highly ethical.
• Strong expertise with MS Office as well as field-related hardware and software packages and systems for reporting features.
• Ability to interact effectively as either a leader or a team member and work collaboratively with other departments.
• Ability to listen to customers (e.g., staff, etc.) and respond positively to their requests.
• Ability to adapt to changing assignments and multiple priorities.
• Ability to manage multiple tasks and successfully meet deadlines.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.