Admissions Representative

About the Role

This position is based at ECPI University’s Raleigh, NC campus. ECPI University has been helping students achieve their goals through practical training and career-focused education since 1966, offering over 50 Associate’s, Bachelor’s, and Master’s programs. As an Admissions Representative, you will play a key role in bringing new students into our career programs, serving as a recruiter, advisor, and guide for prospective students.

Responsibilities

• Provide excellent customer service to potential students through consistent and effective outreach and follow-up.
• Make outbound calls to prospective students who have expressed an interest in attending the university.
• Meet with potential students to explain program offerings, discuss and advise suitable programs based on their interests, qualifications, and career goals.
• Represent the university both on and off campus to prospective students, parents, and other individuals or organizations involved in the college selection process.
• Attend all admissions department meetings and training sessions.
• Accurately account for all inquiries and admissions activity; complete daily activity reports.
• Ensure all enrollment paperwork is completed accurately and in a timely manner.
• Keep all required reports current and accurate, including information stored in university systems.
• Adhere to a strict code of ethics and comply with all ECPI University policies and procedures, State and Federal laws, and accrediting body regulations.
• Network and build strong relationships to generate referrals.
• Work collaboratively with other departments to ensure student satisfaction.
• Assist in the planning and implementation of on-campus events and programs for groups and individuals.

Requirements

• Bachelor’s degree preferred.
• 1-3 years of successful experience in sales, marketing, public relations, recruitment, or other related field strongly preferred.
• 2-3 years of related experience, including appointment setting, interviewing, relationship building, client services, follow-up skills, and coordinating programs and events.
• Any equivalent combination of education and experience.

Skills

• Passionate about helping others achieve their educational and career goals.
• Excellent customer service skills, including the ability to effectively follow up and follow through.
• Effective oral and written communication skills.
• Proficient computer skills and familiarity with the professional use of social media.
• Demonstrated ability to work effectively both independently and as part of a team.

Benefits

ECPI University provides a comprehensive benefits program designed to help faculty and staff stay healthy, feel supported, and maintain a work/life balance. Learn more about benefits at ECPI University.