Admissions Representative
Location: Centura College, 7020 N Military Hwy, Norfolk, VA 23518. Compensation: Up to $30/hour, based on experience and qualifications. Schedule: Monday–Thursday (two days 8:00 AM–5:00 PM, two days 10:00 AM–7:00 PM), Friday 8:00 AM–5:00 PM, rotating Saturdays 9:00 AM–1:00 PM with corresponding time off during the week.
About the role
Centura College is a premier provider of hands-on technical and career training, offering programs in Allied Health and Skilled Trades. We are passionate about preparing the next generation of skilled professionals by equipping students with the tools, knowledge, and confidence to succeed in rewarding careers. With flexible day and evening classes, real-world experience, and a supportive learning environment, Centura College is committed to making a difference in the lives of our students.
We are seeking an enthusiastic Admissions Representative to help prospective students explore educational opportunities and take the next step toward their career goals. This is an ideal opportunity for someone with a background in sales, admissions, or customer service who thrives in a fast-paced, performance-driven environment. You'll build relationships, guide prospective students through the enrollment process, and contribute directly to the success of our campus.
Responsibilities
- Engage with prospective students through high-volume inbound and outbound calls, emails, and in-person or virtual meetings.
- Conduct admissions interviews to understand students' career goals, interests, and educational needs.
- Guide prospective students through the admissions and enrollment process, including applications, required documentation, and next steps.
- Achieve established performance goals related to outreach activity, appointment setting, conversion rates, and student enrollment.
- Maintain consistent follow-up with prospective students to answer questions, address concerns, and support enrollment decisions.
- Accurately document student interactions, application progress, and enrollment activity in the CRM or student management system.
- Collaborate with campus leadership and other departments to provide a positive prospective student experience.
- Represent Centura College professionally at campus events, open houses, and community outreach activities.
Requirements
- Results-driven: Demonstrated success meeting or exceeding sales, admissions, or customer service performance goals.
- Strong communicator: Confident engaging with prospective students, building rapport, and conducting meaningful conversations by phone and in person.
- Self-motivated: Takes initiative, follows through on commitments, and maintains consistent productivity.
- Student-focused: Genuinely interested in helping individuals explore educational opportunities and make informed decisions.
- Organized and adaptable: Effectively manages competing priorities, maintains accurate records, and thrives in a fast-paced environment.
- Team-oriented: Brings a positive attitude, collaborates effectively, and contributes to a supportive campus culture.
Qualifications
- High school diploma or GED required; associate degree or higher preferred.
- Previous experience in sales, admissions, customer service, or a related field with demonstrated success meeting performance goals.
- One or more years of admissions experience in a postsecondary educational environment preferred.
- Strong verbal and written communication, relationship-building, and interpersonal skills.
- Ability to manage a high volume of outreach activity while maintaining attention to detail.
- Proficiency in Microsoft Office and ability to learn CRM and student information systems.
- Ability to work the established schedule, including rotating Saturdays.
Benefits
- Medical, dental, and vision insurance available on the first day of employment
- 401(k) with company match
- Life insurance options
- Paid parental leave
- Paid time off (PTO)
- Tuition reimbursement
- Employee Assistance Program (EAP)