Admissions Representative

About the role

Boca Recovery Center is a nationally recognized addiction treatment provider. We deliver evidence-based clinical care in a supportive, structured environment and are committed to providing trauma-informed, client-centered services.

Key Responsibilities

• Conduct initial telephone screenings of potential patients and referral sources to ensure alignment with program admission criteria
• Effectively manage inbound inquiry calls, answering questions about the treatment program, admissions process, and what to expect during treatment
• Provide patients and families with information to assist in decision-making, preparing for admission, and understanding the treatment experience
• Overcome client or family objections by identifying concerns and offering supportive resolutions
• Input accurate demographic and admissions data into Salesforce and maintain up-to-date lead tracking, opportunity status, and follow-up call logs
• Utilize Salesforce lead rating system and ensure proper notation for wrong numbers and other relevant updates
• Respond to emails and communications in a timely and professional manner
• Ensure all calls and messages are answered courteously, routed appropriately, and documented accurately
• Represent the facility to potential patients, referral sources, and agencies in a professional, compassionate manner that reflects positively on Boca Recovery Center and its staff
• Build rapport with clients and families during the admissions process to create a positive first impression and support engagement
• Collaborate closely with the multidisciplinary team to support the admissions process and coordinate seamless handoffs
• Protect the confidentiality of patients and staff in compliance with federal, state, and facility privacy policies and procedures
• Access Protected Health Information (PHI) only as necessary to perform job duties
• Report any concerns regarding patient privacy policies to supervisors without fear of retaliation
• Demonstrate compliance with knowledge and competencies related to: Addiction and substance use disorders, Dual-diagnosis issues, Trauma-informed care, Suicidality/Homicide response procedures based on role

Qualifications/Requirements

• At least one year of experience coordinating patient admissions in a chemical dependency treatment setting preferred
• Strong knowledge of addiction treatment modalities, including 12-Step Recovery programs
• Exceptional interpersonal, communication, and problem-solving skills
• Prioritization of organizational abilities and attention to detail, with the capacity to manage multiple tasks efficiently
• Competency in data entry and CRM systems, preferably Salesforce
• Understanding of HIPAA compliance and confidentiality requirements

Benefits

Boca Recovery Center offers a comprehensive benefits package, including:

• Health Insurance
• Retail Plans
• Disability Coverage
• Paid Time Off
• Continuing Education & Professional Development Opportunities